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Salt
Actually we were in Kansas City, but sold salt in Chicago and Pittsburgh.
The power didn't go out, the Internet was down a lot. As I said we needed our customers to get through. When there's snow, the highway depts. want their salt then, not a week later. We were a small office in a large office building. No way to put generator and the owner would have never paid for it.
A lot had to do with the crappy VOIP setup. The phones had so many features, we couldn't keep them straight. But worst was the ability of the owner to silently hear us. The GM and salesman refused to use company phones or email. Once, when the salesman had a company phone, the owner had his staff go through the bill and call every number to find out who it was. They also read EVERY email generated and received through the company email system.
I now have cable phone, but it's been out a few times or had to replace the modem as I had no service. Never had a landline go out, except when a tree took down the line.
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