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When you spend a flat $200 (or $500, or $1000) on a software package, this is typically what you are going to get. No one can financially justify providing quality lifetime support for a product at those rates.
Anyway, we have a very interesting mainstream solution coming soon which should fit your needs assuming I am correctly recalling what you needed in the past. E-mail me, albright/toomuchmedia/com and I'll share some details. Thanks!
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