Quote:
Originally Posted by bengtarne
Sucks that support don't understand, must be outsourced to india!
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Nope, we don't outsource anything. We couldn't even if we wanted to because this deals with sensitive information. Our team is mostly English speakers, with Spanish, Russian, Chinese, and several other languages as well for those who want support in different languages. Our support team sits 4 offices down from where I sit.
Quote:
Originally Posted by RandazzoXXX
I had issues with payoneer support as well, guys there are complete idiots.
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I would really like to ask that whenever you guys have problems with our support team that you contact me (email or ICQ) so i can check to see what happened. I absolutely get you being annoyed when you get a bad answer, but if you guys don't let me know who you are in our system, I can't look up the conversations/emails and make sure that we fix it. When I see that an agent incorrectly answered a question or mistreated a customer, the first thing I do is send the ticket to one of their managers (and follow up on it) to make sure it's fixed.