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Ever taken someone to small claims court before?
I haven't, but I'm seriously thinking about doing so.
If you have, tell me how the process was for you, what it was about, and how you did. I'm interested.
My issue, well, it's really small really. In a nutshell I paid a lawn service to treat and care for my lawn, both front and back, for the past season. At the end of it all I was left with a back yard full of weeds. I recently phoned the company, talked directly to the owner as a matter of fact, who basically told me "tough shit" in no uncertain terms. I was asking if there was something a little extra he could do for next year, both to remedy the situation but also to serve as a small token of compensation for them having failed this year. He flat-out refused and the call got pretty ugly. I kept an even tone with him but he went off on me and told me I was calling too late, and basically tried turning the whole thing around to put the blame on me.
To be honest I would have settled for him throwing in one extra treatment next year and his personal assurance that my weed situation would be remedied. Instead he pulled the defensive stubborn condescending prick act on me. Of course many here know that that doesn't fly with me here, and I can assure you it certainly doesn't fly with me in my offline life.
The money involved is inconsequential. If I do take this further it will be purely about the principle, and about taking an obvious self-important prick to task and make him answer for his lousy attitude and his comlete lack of customer service skills. Frankly I was floored by his handling of the issue. Being a business owner myself for the better part of 25 years myself it struck me as inconcievable.
Anyway if you've had experience with this by all means share the details. I'd really like some input on what the whole process was like.
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