Quote:
Originally Posted by BIGTYMER
Their rates changed a few months ago. They mailed letters about it and there was a big uproar about it here.
https://www.zombaio.com/rates.asp
You're being charged 14% because you have a high chargeback rate. Your base rate of 9% + 5% for the high chargeback rate.
https://secure.zombaio.com/zoa/tool_...yout_rates.asp
"Zombaio's low transaction rates requires you to have control over your chargebacks. The chargeback ratio is the number of charge backs issued in a period of four weeks divided by the total number of transactions in that same period. If this ratio is 1.5% or more, a surcharge of 5% will apply to the base rate for that period. Once the ratio is below 1.5% your rate will be restored to the base rate. The average chargeback ratio is at 0.65% for an high risk merchant." |
I've had only one chargeback in the year and 4 months I've been with Zombaio. That chargeback was just last month as well.
Quote:
Originally Posted by Michael O
Send me a email with your Merchant ID and I will look into it but the numbers matches 7.9%+5% reserve which is money you will get paid.
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I sent you an email, I forgot about the reserve though so that's probably the right rate. I apologize.
