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Originally Posted by epitome
Paging Brad Mitchell and SweetT ... what is the policy at your company for things like this?
I ask because I have experience with both of you and it seems like there isn't anything you won't do for your customers ... for free ... so what do you charge for the above requests for dedicated customers?
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What our policy is isn't really relevant, it's not our customer. I wouldn't guess that either of us would, no. Not to pee in everyone's Cheerios... but it certainly wouldn't be wrong if we did. The truth of it is the reason some of us go so overboard on support is simply because that's the way it has always been for this vertical. Companies that don't specifically compete for adult business charge more for basic plans and also more for support. Generally speaking, when an "adult hoster" says fully managed hosting and support - that's what it means. It's an all you can eat buffet of skilled labor. In the "real world" it means they'll SMS you when your stuff is down and then you can fix it yourself or pay for assistance. LOL
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Originally Posted by Barefootsies
They are free to run their business however they see fit. They are not a non-profit.
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Rare, but I agree with this statement.
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Originally Posted by Barefootsies
...............and how much do you pay for their servers and that level of service by comparison to many of the other web hosting companies in the market? You typically are going to pay a lot more for the same server there then you would at some place like a Secured Servers or Webair as an example.
In short, you pay a premium, and get premium service from the SweetP and MOJO's. With SweetP you will even sign a year long contract apparently. MOJO and SweetP prices are typically going to be more expensive for the same hardware, and managed support than many others in the same market. If you want to pay pennies, you get penny support. You are going to have to pay extra for those same levels of service at a budget provider.
You catching on yet champ?
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Pretty much true, except two things. It's SweetT last I recall.. and quit perpetuating this myth that we're expensive, that's bullshit. While we may be another $25-$75 sometimes on the bottom end of dedicated hosting (don't refer to my web site, that's 7 years old! LOL) that doesn't make us expensive. Our "bottom" is differentiated in price based on the nuts and bolts of what is delivered. Tier IV data center, more carriers, actual use of better routes, routers, quality servers - actual infrastructure costs reflect in our base pricing. ...and that's all an aside from having full, well trained staffing. The only instances I ever see where we lose deals is if the buyer isn't educated and if the competing host is giving everything away because they don't know how else to make a sale, except for on price.
By no means am I making any comparison to Webair, in fact I don't like that I'm in another hoster thread. I very much like and respect Mike and his whole team. They do offer an exceptional value and when I suggest other hosts, they're at the top of the list.
Cheers
Brad