Originally Posted by Babaganoosh

Why should they be expected to fix any of it. Their job is to provide a working server, not to manage a site for the customer. This kind of thing falls under the category of basic webmaster skills. If you can't do this, you shouldn't be a webmaster.

They can migrate customers to their servers free of charge if they'd like to but they don't have to. It's a (stupid) courtesy they provide to get new customers on board. Existing customers can--and should--do it themselves. Again, it's not Webair's job to do the webmaster's job.