Vjo ,
email me
[email protected] with your account name and I can see whats up.
Some obvious tips when submitting docs are :
Make sure the document is in full frame - not cropped anywhere
Make sure the document is CLEAR - not blurry at all. No extra lighting blocking any detail.
Make sure it is in COLOR.
Keep in mind - it does not do us any good to reject an account. We want all of our accounts to be active.
Chris