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Hey Guys,
I want to assure you that this situation is nothing more than a technical issue with our bank, in which a file was lost and affected a very small number of cardholder payments to Virtual Bank Accounts only (the issue has since been resolved and the payments are being processed). Partner payments were not affected in any way.
Since the issue occured we have processed thousands of payments without delay, and continue to do so, and are in close contact with the bank to find out exactly what happened and how to avoid it in the future.
If you have any questions at all you can contact me via PM, e-mail, or the Payoneer community forums.
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Talia Klein
Director of Community at Payoneer
Email [email protected]
Email me about becoming a Payoneer sponsor
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