Quote:
Originally Posted by Zombaio_Tomas
EukerVoorn,
Contact me. If you got MasterCard shut down on your account then you will see a lot of declines for rebelling MasterCards obviosley. We do never charge a canceled account, that is technically impossible in the system. However, if the accounts had status U2 (Unable to rebill) and you have retires on your account we will do retries. When you say we don't remove from the htpassword file, there could be a script error.
This problems you are experiencing is most probably on your account or in your script. Contact me direct on my email so we can solve this for you.
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Thomas,
1) I've been trying to discuss this several time with David and at first he told me he would sort it out, then he stopped communicating with me completely. I told him I would go public on this but that didn't help. I did go public on it now and that's the road I took and I'm not going back. It's too late for that. The problem with the htpasswd file has been going on for a year now and brought under Zombaio's support attention one year ago, tech people were going to sort it out and David would come back to me, which he never did and the problem persists. At first terminated accounts weren't taken off the htpasswd list, now it's the other way around; active (paid) accounts are not present on the htpasswd list. It's so easy to solve this. The problem with MasterCard not being processed comes on top of it all. What's next... freezing my account and then posting my account and processing details in here? (which would definitely be followed by the setup of zombaiosucks.com - trust me on that one)
2) I'm absolutely sure that you are billing accounts after they've been cancelled. If I write here that I have screen prints that proof it and you reply to that with a "it's impossible" then I don't even know why I should take you seriously. So I don't.
3) I'm fed up with Zombaio completely mainly for the fact that your support people have been lying to me in the past few months. Zombaio was once the cheapest processor, now they're not anymore, I could live with that. Zombaio was once great and support was great, now it isn't anymore. So I fell back to the processor I continued using for my other sites and which is cheaper than Zombaio is now and has proper support. They only don't provide with secure3D but since using Zombaio's secure3D isn't a guarantee to prevent chargebacks, it doesn't matter anymore anyway.
4) All this doesn't mean that I have to remain quiet about what I'm observing.
So keep dreaming David and keep pretending that everything is ok within your organization, and that you are not billing subscriptions after they got cancelled. I'm so happy that I don't have to be part of your crap anymore and I'm happy for you that there will be always people that will keep their tongue deep inside your ass. You may end up with about 110 of loyal clients like this, and pretend that everything is fine.