EukerVoorn

Hello,

This is my first post, so a little introduction: I'm a content producer in France. Hello!

I use Zombaio for processing payments for content I'm selling, been having huge problems with them for months already and it's getting worse every day. About 2 months ago many transactions started to get declined by their fraud prevention. I and two friend tried to sign-up to my own site, didn't get through even though all cards are fine. I didn't see any connection between declined cards and brand or country etc till today. A new client wrote: "I think your site accepts Visa only. My MC card got declined, I had a chat with Zombaio and they said they don't process MasterCard anymore". After that he signed up through my other payment processor and that went fine, so nothing wrong with his card.

This comes on top of Zombaio doing random merchant refunds without bother to cancel those accounts, and not keeping their .htpasswd list on my server up to date, every month I find terminated accounts back on that password list, so these are people who stopped their subscription but continue to log-in untill their passwords are removed manually.

Today I discovered that Zombaio is now re-billing cancelled accounts. I have three accounts that were cancelled early september but Zombaio rebilled them again some days ago, at the same time they removed these accounts from the password list.

What's going on? There is no point for me contacting Zombaio about this because they stopped replying to my tickets months ago - it wasn't great before that already, I always got a "we will sort it out and get back to you" and then never heard anything again. And their live support for merchants is never online.

Any Zombaio merchants in here who aren't sure if MasterCard works on their sites... message me and I'll gladly do a test purchase on your site using my MC, just as long as you promise to refund payment to me immediately.

Euker