I too am a former webair customer. I moved my sites over to
Cyberwurx.
Very reliable. Very communicative. I just send in support tickets myself, but they are answered within minutes and since they have good techs they usually "sense" what my problem is and fix it for me without the need of a second ticket to "clarify" things...
Price wise they are the cheapest for the BW too.
Another note: My old server was "more powerful" than my current one, however, my load averages were always 3.x (being on a quad it means it was almost taxed out at 4.0). Now the same sites are bringing in load averages of .04 to .1! Meaning my pages get served in well under a second instead of 1 to 3 seconds. Saw my SERPs improve. Some say speed is now a factor in Google. I asked them about the speed and they informed me my old set up was done by amateurs. They use a proprietary version of Debian Linux that stripped out lots of crap and, therefor, runs much faster. They can put what ever you want on the box though...