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We went to a 5 star Hotel a few years ago and found bedbugs. When we went down to complain and ask for another room, the chick at the counter gave us a hard time. When we asked to see the manager he not only gave us a sweet upgrade to a huge room but let us stay for free for the whole weekend.
Hotel's have an obligation to provide very clean rooms. If you ever find something like this, complain right away.
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