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Hi guys,
Sorry for not replying earlier =- for some reason this thread didn't show up on my searches on the iPad. (I miss a lot apparently).
Anyway, first of all, I am really sorry about this problem. I'm not sure how it happened since we don't deal with the Bank of Montreal, not as a base bank at least, we probably make transfers there. As such, this isn't a case of the money being in one of our accounts, otherwise I don't see how it would be an issue.
I'm not sure what the problem is, but regardless I would like to know your ticket number (starts with LTK) so I can escalate the case and make sure it's taken care of as soon as possible. Please either post it here or email it to me.
As you have stated, we did acknowledge receiving your money, meaning this isn't a case of stolen funds as some people here have suggested. Just wanted to point that out. :-)
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Talia Klein
Director of Community at Payoneer
Email [email protected]
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