Now THIS is what you call PROMPT customer service...hahahaha

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  • Jace
    FBOP Class Of 2013
    • Jan 2004
    • 35562
    #1

    Now THIS is what you call PROMPT customer service...hahahaha

    ok, this is fun...

    I was trying to pay off a balance that I had with a monthly leased product, but couldn't get in touch with anyone at the company to do so, so I eventually gave up..

    Originally posted by jace, first email, 08/15/06
    I have been trying to contact you all for a few weeks now via email, and every time it gets bounced back

    I hope this makes it to you

    I have an outstanding balance that has needed to be paid on tabithastoybox.com for a month now and can't seem to get through to you all

    Please let me know where I can put a credit card on file or pay online.

    Jace
    Originally posted by jace, second email, 10/11/06
    I am not quite sure what to do

    I have tried contacting you all from every email address you all have listed, and most get bounced back

    I would like to pay you all for my outstanding balance, and I have been trying to pay you all for at least 2 months now

    Please advise what I need to do to pay by credit card, preferably online through a secure server

    Thanks

    Jace
    they then send me a "latest updates" email, so I reply to it

    Originally posted by jace, 11/08/06
    I am still waiting for an email so that I can pay you all, it has been a few months now

    Jace
    at this point I just said fuck it, the product stopped working cause it wasn't paid and no one would reply to me

    so, today, I get this

    Originally posted by them, today, trying to sell me something else
    Hi Jace,

    We can give you XXXXX pricing at XXXXX a month with XXXXX and XXXX XXXXX. or We can give you XXXXX pricing at XXXXX a month with XXXXX and XXXXXX

    Please let me know if any of these pricing works for you. Also, please make sure to send a credit card info for our files.

    Thank you,
    XXXXXXXXXXXXX
    Accounting Department
    the funniest part about this last email was that is was actually a reply from the last email I sent on 11/08/06....so, this was LITERALLY sitting in someones inbox for 7 months before they hit the "reply" button, hahahahaha

    I see these people post on boards too, so it isn't like they weren't there
    Tags: None
    • V_RocKs
      Damn Right I Kiss Ass!
      • Nov 2003
      • 32467
      #2
      Veh-E Nice!

        Comment

        • Matt Collins
          Confirmed User
          • May 2005
          • 1060
          #3
          That is incredible!

          Maybe I should go through my email and make sure I'm not guilty of this same kind of neglect!!

          Good luck Jace!!

          Matt
          Check out Globally Translated!-Translate your sites and join the global economy!

          MattLaw -The law firm for webmasters and site owners!

          ICQ: 254-829-586 Who is this Matt guy? Check out the Ambush Interview

            Comment

            • Jace
              FBOP Class Of 2013
              • Jan 2004
              • 35562
              #4
              Originally posted by Matt Collins
              That is incredible!

              Maybe I should go through my email and make sure I'm not guilty of this same kind of neglect!!

              Good luck Jace!!

              Matt
              haha, I just thought it was funny is all....7 month wait!

                Comment

                • OzMan
                  Confirmed User
                  • Sep 2003
                  • 9162
                  #5
                  Yours is an extreme example but it brings up a pet peeve of many people including me...

                  It really is amazing how long it takes some programs to return emails. This often seems to be independent of how much traffic you send and the size of the sponsor.

                  I think 24 hours is reasonable even for an auto responder or a quick "ok lemme look into this" simple confirmation that your email did make it thru' and that someone is working on it.

                  Some sponsors say contact us again if you don't hear back within a WEEK. How did that become the standard response time?

                  but often times even take more than that if they ever respond and if they do answer eventually you have usually even forgotten why you wanted to know or figured out an answer or used an alternative sponsor etc in the meantime.

                  But many of the same people are instantly available 24/7 on ICQ

                  which is great but as we all know icq can be flaky and some stuff is more detailed than a quick message so it's not a replacement for email.

                  If you can't get some kind of answer, even a quick one in 24 hours, the rep has too many accounts or something else needs to be fixed.

                  oh of course the other classic is when you ask the person five questions in the email and they answer one and leave it up to you to follow up about the other four.

                    Comment

                    • BigBen
                      Confirmed User
                      • Nov 2004
                      • 2299
                      #6
                      Heh, I inquired into a service awhile back when it was being promoted on the boards. Sent an email and finally got a reply about 13 months later. At least they offered me a 50% discount.

                        Comment

                        • Axzar
                          Random Jackass
                          • Feb 2003
                          • 1837
                          #7
                          They should have preceded their email with, "I am sorry, but your mail somehow got caught in our spam filter." Therefore placing the blame on you!

                            Comment

                            • Jace
                              FBOP Class Of 2013
                              • Jan 2004
                              • 35562
                              #8
                              Originally posted by Axzar
                              They should have preceded their email with, "I am sorry, but your mail somehow got caught in our spam filter." Therefore placing the blame on you!
                              haha, then they would have ended up in this thread

                              http://www.gofuckyourself.com/showthread.php?t=743400

                                Comment

                                • D
                                  Confirmed User
                                  • Jan 2006
                                  • 7412
                                  #9
                                  That's kinda funny.

                                  And I feel bad if it goes as long as 72 hours before I hit a someone with a reply.
                                  -D.
                                  ICQ: 202-96-31

                                    Comment

                                    • Profits of Doom
                                      Monster Rain
                                      • Feb 2004
                                      • 4978
                                      #10
                                      Why did I immediately assume that it was Epass you were referencing when I opened this thread?
                                      “My Free Cams Affiliate Program by CrakRevenue”

                                        Comment

                                        • cranki
                                          Confirmed User
                                          • Feb 2005
                                          • 5162
                                          #11
                                          Originally posted by Jace
                                          haha, then they would have ended up in this thread

                                          http://www.gofuckyourself.com/showthread.php?t=743400
                                          haha, you're all covered I guess

                                          what company was it?

                                            Comment

                                            • Jace
                                              FBOP Class Of 2013
                                              • Jan 2004
                                              • 35562
                                              #12
                                              i won't say out of respect for the company, but it is not epassporte

                                                Comment

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