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i used them while it was 10tb, support only took 1-2 mins to get back to me in the few times i contacted them, i was with them a year (i still have virtual with midphase.com) a sister company, ive heard rumors that if you get more than 2 dmca notices they will suspend you.
they use softlayer bandwidth which is nice.
they also own vps.net and westhost.net 2 other popular mainstream brands.
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