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Thanks for posting this article and for the compliments, everyone.
As for the questions posed, it's not a paid article - if nothing else, it would compromise the integrity of any blog, especially one as large as TechCrunch (not to mention ourselves).
Payoneer has a long history behind it and we also have very large venture capitals backing us up. We have very strict guidelines, which sometimes annoy our users, but they are there to protect our users and to make sure our services meet the highest integrity and security standards possible. We very strictly comply with the highest level online payment regulations. I can let you know what some of them are, if you're interested.
Over the last few months, business at Payoneer grew faster than we were able to hire support personnel, however we are now partially caught up and often answer an email within 24 hours (and aspire for it to be faster). As you know, I am present on the forums here, and we also have our own forums and multiple ways of contacting us, including live chat and direct phone numbers as well (during US business hours, that is). You all have my personal email address, too, and there are a few users here on the forums who can attest to the fact that I make sure problems get solved quickly (as long as they are solvable, that is).
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Talia Klein
Director of Community at Payoneer
Email [email protected]
Email me about becoming a Payoneer sponsor
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