Yep I had a check returned as well, seemed to happen as they switched away from Pay Master and started cutting their own checks. I emailed Verotel and got this reply....
Due to an error with our bank, your payment bounced. Our bank provided us with an incorrect routing number, which caused your check to bounce. We have reissued your payment and your money will be send to you in a payment that will be created this weekend. This payment will appear in the control center beginning next week.
It might be that your bank fined you for cashing this check. If so, please send us a copy of your statement showing the fine, so we can reimburse you for this. You can either email us the statement at
[email protected] or fax it to our office at +31 20 320 8832.
The problems with our bank have been solved already so you should be able to cash your current check.
We apologize for the inconveniences this might have caused.
If you have any additional questions, please let us know.