they are good, they make a good effort to be good, professional to deal with
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They did a good job moving my sites and getting my VPS setup. I try to avoid VPS plans because they can still go down due to other users on the server. Although maybe Xen is better at managing resources so that doesn't happen.
Their support is good but not always that quick. You might be waiting a while for something to get taken care of, I never use emergency/urgent status though. Their plans are pretty cheap if you need lots of bandwidth, so you can't expect cheap plans and amazing support. They also have different levels of support, but most web host do. Their support team is probably sick of me by now and they haven't said GFY yet so that's a plus.
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