My new BroadBand is shit - how do I get out of the contract?

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  • Damian_Maxcash
    So Fucking Banned
    • Oct 2002
    • 12745
    #1

    My new BroadBand is shit - how do I get out of the contract?

    I have to reload every page 2 or 3 times and they say nothing is wrong - I pay about $60 a month for an 8mb package that only delivers 4-6mb.

    They say I have a 12 month contract so GFY (or words to that effect) - should I just stop paying and wait until they do something or should I go legal first?

    Its bloody annoying.
    Tags: None
    • Sly
      Let's do some business!
      • Sep 2004
      • 31380
      #2
      A contract for Internet? Really? I've never had to sign one. Was this a special deal or is it standard practice?
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        • Damian_Maxcash
          So Fucking Banned
          • Oct 2002
          • 12745
          #3
          Originally posted by Sly
          A contract for Internet? Really? I've never had to sign one. Was this a special deal or is it standard practice?
          Most telecoms tie you to a 12 month contract here

            Comment

            • borked
              Totally Borked
              • Feb 2005
              • 6284
              #4
              same here, except we pay 30 euros for telephone, 21mbit ADSL (though it's only 14 mbit IP), and freeview through adsl.

              I got out of my last contract simply because they stated it was 11mbit and I only ever got 1mbit. They said "some users may vary" I said "fuck you" and went to the office of fair trading, where they cancelled on my behalf for false advertising (the 'some users may vary' never figured on any of their signup pages)
              YMMV

              For coding work - hit me up on andy // borkedcoder // com
              (consider figuring out the email as test #1)


              All models are wrong, but some are useful. George E.P. Box. p202

                Comment

                • Project-Shadow
                  Confirmed User
                  • Feb 2003
                  • 7340
                  #5
                  Are you perchance with pipex?

                    Comment

                    • LilBro
                      #6
                      if you are in the USA most states give you 3 to 15 days to cancel. You can list poor speed as the reason for breaking the contract...

                        Comment

                        • Damian_Maxcash
                          So Fucking Banned
                          • Oct 2002
                          • 12745
                          #7
                          Originally posted by Project-Shadow
                          Are you perchance with pipex?
                          Karoo.com - they have some sort of monopoly here......

                            Comment

                            • Antonio
                              Too lazy to set a custom title
                              • Oct 2001
                              • 14136
                              #8
                              wrong DNS servers?

                                Comment

                                • jimb
                                  Confirmed User
                                  • Feb 2005
                                  • 2514
                                  #9
                                  Call them up and tell them you are moving overseas to work for the Peace Corps. Tell them you really want to continue using their service however you don't think they have coverage in Botswana, Africa.

                                  Jim

                                    Comment

                                    • tony299
                                      lurker
                                      • Aug 2002
                                      • 57021
                                      #10
                                      talk to them first step

                                        Comment

                                        • aico
                                          Moo Moo Cow
                                          • Mar 2004
                                          • 14748
                                          #11
                                          well if they are not delivering what they promise in the contract, then prove it, and you can get out of it.

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