Quote:
Originally Posted by Zombaio_Tomas
You should know what we have went trough to get the payments out as fast as possible. I wish you could see. I was in frankfurt when i figured out (was supposed to celebrate the holydays there) took the first flight to Sweden. Callde in techs that had been granted vaccation for hard work constantly in a couple of months for the coming redpass. Some of them was in northern Sweden on ski vaccation. We fixed the issue as fast as possible, our CTO took an urgent meeting with a Nordea on the weekend (the bank that handles the SWIFT core connection for us) just to make sure the plasement was accepted as fast as possible. Unfortunatley many intermediate partners was/is involved, who was on vaccation.
We are not perfect, mistakes happens, but we are professional and take this issue very seriously!
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My beef right now is... why couldn't you have told us all of this last week?
All you needed to say was something like (the short version) "hey everyone, we know the late payments are our fault. It's holiday season and a lot of key heads were on vacation but have been called back in to sort this mess. Your wires will be SENT on this date so you can EXPECT to receive them between these dates".
I wouldn't have had much to say if you just communicated. But instead, we got bad humor about "funds in motion", "money is safe" so on and so forth. Sure, you said "you should be getting your money soon".. but that is a HUGE cry different than giving us exact dates (of course, I'm not expecting a date on when the money will be received, but a date on when the new one was sent was not impossible).
Do you see the difference? Overall, you guys have handled the PR on this situation very badly, and as such, people have responded negatively toward you (myself included).
Edit: Just to clarify... I'm not upset because I was relying on the funds from zombaio. The way we're set up, we have checks coming in every week from different biller's. So it's not about the fact that we NEED the money with me, no, it's about the fact that history repeats itself all too often and I will do everything within my power as a single human being to ensure I, nor my company, gets screwed out of the money that we earned/made.