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From: Michael Gjennestad [mailto:
[email protected]]
Sent: Tuesday, January 04, 2011 11:41 AM
To: webmaster
Subject: RE: CyberSource Merchant Account- Cancelled
There is no cancellation fee. We are not in the business of ripping anyone off. We are a very well respected company in our industry. We service over 300,000 companies.
From: webmaster
Sent: Tuesday, January 04, 2011 9:39 AM
To: Michael Gjennestad
Subject: RE: CyberSource Merchant Account- Cancelled
Of course not hidden. What's the cancellation fee then Michael? I'm sure it's there as your in the business to rip people off. It's much safer for me to have a couple organizations (BBB and Feds) looking out for my interests.
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From: Michael Gjennestad [mailto:
[email protected]]
Sent: Tuesday, January 04, 2011 11:35 AM
To: webmaster
Subject: RE: CyberSource Merchant Account- Cancelled
Nothing hidden. If you would like to cancel your account please contact customer support at 877.447.3938.
From: webmaster
Sent: Tuesday, January 04, 2011 9:34 AM
To: Michael Gjennestad
Subject: RE: CyberSource Merchant Account- Cancelled
Sorry, I will just open another case with BBB and feds. I won't call nor fax anything. Total scam. I am telling you to cancel, and forget about charging a cancellation fee if that is hidden somewhere in the terms as well.
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From: Michael Gjennestad [mailto:
[email protected]]
Sent: Tuesday, January 04, 2011 11:31 AM
To: webmaster
Subject: RE: CyberSource Merchant Account- Cancelled
Yes that canceled your merchant account but it did not cancel your gateway with authorize.net. they are separate accounts. We cannot close your account unless you request that. If you would like to cancel your account please contact our customer support at 877.447.3938
From: webmaster
Sent: Tuesday, January 04, 2011 9:20 AM
To: Michael Gjennestad
Subject: RE: CyberSource Merchant Account- Cancelled
Did you read this email below and title of email. Cancelled!
Also, your hidden bullshit is so illegal and shady it is sickening. Why do you feel that I should be paying authorize.net monthly for over $200 and climbing each month. Do you honestly feel that I, or anybody, knows that by filling an online application is somehow authorizing you to steal from me? Do I process through authorize.net or cybersource.com?
IT'S A RHETORICAL QUESTION, the answer is......... NO! Don't email me and tell me I authorized this bullshit. Kindly just send me a check for $500 to make up for it and cancel any accounts, directly or indirectly, created by your outlandish online forms through cybersource.com, authorize.net and anything else you consider a business or service.
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From: Michael Gjennestad [mailto:
[email protected]]
Sent: Tuesday, January 04, 2011 11:02 AM
To: webmaster
Subject: RE: CyberSource Merchant Account- Cancelled
Total bullshit below statement...
As you can see from above, you applied for a gateway and merchant account on Sept 14th. When you submitted the application you had to agree to the terms or it wouldn’t have let you submit it. You were billed for what you requested.
From: webmaster
Sent: Monday, January 03, 2011 7:14 PM
To: Merchant Applications
Cc: Michael Gjennestad; Authorize.Net Apply
Subject: RE: CyberSource Merchant Account- Cancelled
So since I was investigating possible merchant solutions I have had over $600 stolen out of my bank account.
Authorize.net has taken this out of my account:
$142.67 10/4/2010
$30 11/2/2010
$30 12/2/2010
So that is $202.67 stolen directly from my bank account from authorize.net because I enquired about merchant accounts.
So promptly send me a check for $500 for my stolen money and my time to discover and research this.
Obviously I don't use any of you, however, somehow there is this unwritten law that by filling out an online application that I have somehow given you asshats the right to blatantly steal my money.
I have one merchant account which I process through which provides me free gateway and minimal fees, yet, I have over $600 gone from my account from this merchant research I did back in mid september of 2010.
I have no idea if cybersource.com is related to charge.com because they also ach withdrew straight from my bank account, yet, I don't use them either. I have opened up a case with both the BBB and the FEDS regarding charge.com, aka cynergy data, aka pipeline data and will do the same with authorize.net if you don't send me my money plus my fee for lost time.
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From: Merchant Applications [mailto:
[email protected]]
Sent: Tuesday, September 28, 2010 1:29 PM
To: 'webmaster
Cc: Michael Gjennestad; Authorize.Net Apply
Subject: CyberSource Merchant Account- Cancelled
Dear Merchant:
Thank you for applying for a CyberSource Merchant Account. Your request was carefully considered, but we regret to inform you that we are unable to approve your application at this time, for the following reason(s):
You have chosen to cancel your merchant application process.
If you have any questions regarding this decision please contact us at:
CyberSource Corporation
Attn. Underwriting Department
808 East Utah Valley Drive
American Fork, UT 84003
Please note that your Authorize.Net Payment Gateway account 6666666, will not be affected by this decision.
Sincerely,
JC
CyberSource Corporation
808 East Utah Valley Drive
American Fork, UT 84003
Tel 888-317-6935 x3 | Fax 650-625-5024
[email protected]|
www.cybersource.com