Quote:
Originally Posted by Zombaio_Tomas
You should know what we have went trough to get the payments out as fast as possible. I wish you could see. I was in frankfurt when i figured out (was supposed to celebrate the holydays there) took the first flight to Sweden. Callde in techs that had been granted vaccation for hard work constantly in a couple of months for the coming redpass. Some of them was in northern Sweden on ski vaccation. We fixed the issue as fast as possible, our CTO took an urgent meeting with a Nordea on the weekend (the bank that handles the SWIFT core connection for us) just to make sure the plasement was accepted as fast as possible. Unfortunatley many intermediate partners was/is involved, who was on vaccation.
We are not perfect, mistakes happens, but we are professional and take this issue very seriously!
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1. The question was asked did you or your employees get a paycheck before the holidays?
Good to know even if you had not been paid YOUR paychecks, you all were still financially able to head out for your vacations!
2.Perhaps some of us peasant clients were counting on funds paid for our own vacations or new years plans, but again if some had to cancel plans, or delay financial obligations its small potatoes right?...no need for outrage or frustration by us clients... holidays are not stressful enough as it is.
3.Canceling multiple vacations, calling urgent meetings, assembling a team to correct a corrupted swift file... well I must admit I learn something new everyday...and must admit my own ignorance for not understanding how complicated of an error a corrupted swift file could be... Those things must be a bitch!
4.Hey I know a small percentage of my colleagues in this business will always grant individuals and companies as yourself the benefit of the doubt...and thats fine for them...
However there are those of us who choose to be aggressive pit bulls, with a zero tolerance policy for payouts!
Let this be a lesson learned for you and your company ... Make payout integrity priority NUMBER 1. PERIOD
If funds were in our accounts we would not be at this point...elementary and basic.
You guys in this business got more excuses and reasons for holding on to peoples funds, and sadly my industry colleagues are too full of themselves to see how easy it is for a payment processor to divide and conquer sections of the industry.
There is no reason any of us should be in fighting about not getting paid..in situations like this, even if I am not one of the ones waiting to be paid... I will always side with my industry colleagues before a pseudo banker based in Switzerland