Quote:
Originally Posted by hypedough
They rocked until this. There were plenty of opportunities for them to handle this properly but they didn't. No reason to wait this long for a wire, it was due the 22nd not on Christmas. The dates the wires are supposed to clear have been flexing every time I message them to let them know nothing has come through. Went from Monday or Tuesday, and now it's Thursday or Friday. What excuse will it be next week?
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You should know what we have went trough to get the payments out as fast as possible. I wish you could see. I was in frankfurt when i figured out (was supposed to celebrate the holydays there) took the first flight to Sweden. Callde in techs that had been granted vaccation for hard work constantly in a couple of months for the coming redpass. Some of them was in northern Sweden on ski vaccation. We fixed the issue as fast as possible, our CTO took an urgent meeting with a Nordea on the weekend (the bank that handles the SWIFT core connection for us) just to make sure the plasement was accepted as fast as possible. Unfortunatley many intermediate partners was/is involved, who was on vaccation.
We are not perfect, mistakes happens, but we are professional and take this issue very seriously!