Could this be why CCBill conversions aren't that great?

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  • stocktrader23
    Let's do some business.
    • Jan 2003
    • 18781

    #1

    Could this be why CCBill conversions aren't that great?

    Originally posted by flipflop
    My screen froze whilst checking out for a small amount...

    I got charged twice...

    They agreed to "deal with it"...

    A few weeks passed and I suggested instead of a refund they credited my account...

    They didn't...

    I complained to their processor CCBill - they basically told me to fuck off...

    I asked AFSC once more to refund or credit - they simply didn't bother answering...

    Despite it being a small amount the principle annoyed the fuck out of me...

    My credit card company contacted them - again no reply so the company charged back...

    Well fuck me the next time I go to use my Visa business credit card to buy content from Scarlett - a superb content company - the transaction is declined by CCBill...

    They say because I charged back on AFSC my card is now on their "blacklist"...

    I'm trying to sort this out - but for the sake of a few dollars AFSC have royally screwed me...

    Thanks...
    So if someone fucks you over and you charge back because the processor tells you to get lost then you can no longer sign up for any site using that processor? Sounds extremely reasonable!



    Hands Free Adult - Join Once, Earn For Life

    "I try to make a habit of bouncing my eyes up to the face of a beautiful woman, and often repeat “not mine” in my head or even verbally. She’s not mine. God has her set aside. She’s not mine. She’s His little girl, and she needs me to fight for her by keeping my eyes where they should be."
  • TheDA
    Confirmed User
    • May 2006
    • 4665

    #2
    My ccbill conversions are great, best they have ever been...
    Sharleen Spiteri - 1989 - In The Ass

    Comment

    • DWB
      Registered User
      • Jul 2003
      • 31779

      #3
      I use ccbill for affiliate sales, yet my own card is always declined by them. Never made a chargeback on that card. Not sure how I ended up on their naughty list. Zombaio declines it too. Epoch does not. Go figure.

      Comment

      • redwhiteandblue
        Bollocks
        • Jun 2007
        • 2785

        #4
        Originally posted by stocktrader23
        So if someone fucks you over and you charge back because the processor tells you to get lost then you can no longer sign up for any site using that processor? Sounds extremely reasonable!

        Yeah I think it's called "scrubbing" or something?
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        • stocktrader23
          Let's do some business.
          • Jan 2003
          • 18781

          #5
          Originally posted by DirtyWhiteBoy
          I use ccbill for affiliate sales, yet my own card is always declined by them. Never made a chargeback on that card. Not sure how I ended up on their naughty list. Zombaio declines it too. Epoch does not. Go figure.
          I actually had the same problem years ago. For the record, I've never charged back anything in my life. I'm too damn lazy to bother with it. I haven't tried lately but seems silly.


          Hands Free Adult - Join Once, Earn For Life

          "I try to make a habit of bouncing my eyes up to the face of a beautiful woman, and often repeat “not mine” in my head or even verbally. She’s not mine. God has her set aside. She’s not mine. She’s His little girl, and she needs me to fight for her by keeping my eyes where they should be."

          Comment

          • stocktrader23
            Let's do some business.
            • Jan 2003
            • 18781

            #6
            Originally posted by TheDA
            My ccbill conversions are great, best they have ever been...
            Define great.


            Originally posted by redwhiteandblue
            Yeah I think it's called "scrubbing" or something?
            Right, they scrub someone that they wouldn't help to start with? I guess they don't want those big bad troublemakers that got double billed to use their service.


            Hands Free Adult - Join Once, Earn For Life

            "I try to make a habit of bouncing my eyes up to the face of a beautiful woman, and often repeat “not mine” in my head or even verbally. She’s not mine. God has her set aside. She’s not mine. She’s His little girl, and she needs me to fight for her by keeping my eyes where they should be."

            Comment

            • redwhiteandblue
              Bollocks
              • Jun 2007
              • 2785

              #7
              Originally posted by stocktrader23
              Right, they scrub someone that they wouldn't help to start with? I guess they don't want those big bad troublemakers that got double billed to use their service.
              Do you think they have some poor sod going through all the chargebacks and refunds going "Hmm, he sounds a bit dodgy, let's add him to the blacklist....ok this one only charged back because blah blah, let's leave him out..."? No, they have an algorithm -

              if(chargedBack = true)
              {
              blacklist(theFucker);
              }
              Interserver unmanaged AMD Ryzen servers from $73.00

              Comment

              • stocktrader23
                Let's do some business.
                • Jan 2003
                • 18781

                #8
                Originally posted by redwhiteandblue
                Do you think they have some poor sod going through all the chargebacks and refunds going "Hmm, he sounds a bit dodgy, let's add him to the blacklist....ok this one only charged back because blah blah, let's leave him out..."? No, they have an algorithm -

                if(chargedBack = true)
                {
                blacklist(theFucker);
                }
                And considering the way they handle refunds in at least some cases then this could easily lead to worse ratios.

                Which is what I said in the first place.

                Which is true.

                What was your point again?


                Hands Free Adult - Join Once, Earn For Life

                "I try to make a habit of bouncing my eyes up to the face of a beautiful woman, and often repeat “not mine” in my head or even verbally. She’s not mine. God has her set aside. She’s not mine. She’s His little girl, and she needs me to fight for her by keeping my eyes where they should be."

                Comment

                • DamianJ
                  Too lazy to set a custom title
                  • Jul 2006
                  • 15808

                  #9
                  Originally posted by DirtyWhiteBoy
                  Zombaio declines it too. Epoch does not. Go figure.
                  I figure that different IPSPs use different proprietary scrubs...

                  Your post<------------------------------------------------------->rocket science

                  Comment

                  • redwhiteandblue
                    Bollocks
                    • Jun 2007
                    • 2785

                    #10
                    Originally posted by stocktrader23
                    And considering the way they handle refunds in at least some cases then this could easily lead to worse ratios.

                    Which is what I said in the first place.

                    Which is true.

                    What was your point again?
                    My point was, you've only just discovered this, and you've been here since 2003?
                    Interserver unmanaged AMD Ryzen servers from $73.00

                    Comment

                    • stocktrader23
                      Let's do some business.
                      • Jan 2003
                      • 18781

                      #11
                      Originally posted by redwhiteandblue
                      My point was, you've only just discovered this, and you've been here since 2003?
                      Just discovered? No.


                      Hands Free Adult - Join Once, Earn For Life

                      "I try to make a habit of bouncing my eyes up to the face of a beautiful woman, and often repeat “not mine” in my head or even verbally. She’s not mine. God has her set aside. She’s not mine. She’s His little girl, and she needs me to fight for her by keeping my eyes where they should be."

                      Comment

                      • iSpyCams
                        Amateur Gynecologist
                        • May 2009
                        • 4436

                        #12
                        Chargeback = Blacklist. As it should.

                        Surfers cannot be allowed to constantly be charging back and signing up again every time they want to rub one out.

                        Visa and MC rules are too strict to allow this.

                        Some processors even share the blacklist, if they are using the same bank.

                        I do agree though that CCBill can be a pretty thick headed about refunds. I was told by someone at CCbill that by default the only reason they will do a refund at a surfer's request is if the surfer insists that his password is not working or alledges fraud.

                        I had to ask them specifically to ad a note to my account viewable by CSR's stating that we have an open refund policy.

                        Shortly afterward I called their customer service line requesting a refund for a customer who had contacted me and the CSR did not want to do it, since the account is in my partner's name and I didn't happen to have his SSN handy to claim I was him.

                        I told the CSR that we have an open refund policy and that if he checks his notes he will see that. He checked, saw it, and did the refund, but I still had to point it out.
                        - As soon as I think up a good sig it's going here.

                        Comment

                        • passionreviews
                          Registered User
                          • Sep 2009
                          • 81

                          #13
                          Originally posted by redwhiteandblue
                          Do you think they have some poor sod going through all the chargebacks and refunds going "Hmm, he sounds a bit dodgy, let's add him to the blacklist....ok this one only charged back because blah blah, let's leave him out..."? No, they have an algorithm -

                          if(chargedBack = true)
                          {
                          blacklist(theFucker);
                          }
                          That's the digital age for ya. Great program!
                          Porn Reviews at Passionate Reviews - Couples Porn Reviews. Quick form to fill out to get your paysite on the review list!

                          Comment

                          • Paul Markham
                            Too old to care
                            • Jun 2001
                            • 52942

                            #14
                            On the content store we have 3 credit card processors. If CCBILL bounce them the odds on one of the others accepting them are slim. The reasons I suspect are varied. But with all the fraud going on we rely on the processors to limit it as much as possible.



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                            Comment

                            • SwirlsGirl
                              So Fucking Banned
                              • Feb 2006
                              • 2067

                              #15
                              I think there may be other reasons why sales "appear" to be down.

                              Has something to do with accurate stats reporting, but you guys have shown you are not grown up enough for that conversation so carry on everything is fine...the PR department said so

                              Comment

                              • TheDA
                                Confirmed User
                                • May 2006
                                • 4665

                                #16
                                Originally posted by Paul Markham
                                On the content store we have 3 credit card processors. If CCBILL bounce them the odds on one of the others accepting them are slim. The reasons I suspect are varied. But with all the fraud going on we rely on the processors to limit it as much as possible.
                                When the CCbill cascade works as it should and a lost CCbill sales get picked up by another processor that's great.

                                There's been occasions in the past few months when the cascade hasn't worked properly and affiliates were not getting credited for these sales.

                                That was one program I know of, who knows how many more were effected by it.
                                Sharleen Spiteri - 1989 - In The Ass

                                Comment

                                • DirtyDanza
                                  Confirmed User
                                  • Aug 2002
                                  • 8375

                                  #17
                                  it's been like that for years dood where have you been?


                                  jesus all the newbs in the industry just learning of shit we knew in 2001 is starting to drive me nutts....

                                  at least learn the biz before you jump on
                                  Danza Bucks is back!!!

                                  Comment

                                  • Ethersync
                                    Confirmed User
                                    • Mar 2008
                                    • 5289

                                    #18
                                    Originally posted by stocktrader23
                                    So if someone fucks you over and you charge back because the processor tells you to get lost then you can no longer sign up for any site using that processor? Sounds extremely reasonable!

                                    Yeah, it's absurd. I think they blacklist by email and IP as well.
                                    The best ePassporte replacement I have found: OKPAY

                                    Comment

                                    • sortie
                                      Confirmed User
                                      • Mar 2007
                                      • 7771

                                      #19
                                      I think the customer should have taken a refund instead of requesting to have it
                                      done in "his way".

                                      Also he/she says "A few weeks passed" and I'm wondering if he/she bought software.

                                      hmmm?

                                      Comment

                                      • Ethersync
                                        Confirmed User
                                        • Mar 2008
                                        • 5289

                                        #20
                                        Originally posted by sortie
                                        I think the customer should have taken a refund instead of requesting to have it
                                        done in "his way".

                                        Also he/she says "A few weeks passed" and I'm wondering if he/she bought software.

                                        hmmm?
                                        He asked for a refund. He got double charged for content he bought. Did you read the post?
                                        The best ePassporte replacement I have found: OKPAY

                                        Comment

                                        • maxxtro
                                          Confirmed User
                                          • Dec 2002
                                          • 561

                                          #21
                                          Could this be why CCBill conversions aren't that great?

                                          Comment

                                          • Machete_
                                            WINNING!
                                            • Oct 2002
                                            • 14579

                                            #22
                                            Originally posted by TheDA
                                            My ccbill conversions are great, best they have ever been...
                                            neg repped for bullshitting

                                            Comment

                                            • Machete_
                                              WINNING!
                                              • Oct 2002
                                              • 14579

                                              #23
                                              Originally posted by redwhiteandblue
                                              Yeah I think it's called "scrubbing" or something?
                                              Bingo.

                                              CCbill scrubs the hardest out of all processors.

                                              Comment

                                              • MobiusMike
                                                Confirmed User
                                                • Jul 2010
                                                • 123

                                                #24
                                                Originally posted by pompousjohn
                                                Chargeback = Blacklist. As it should.

                                                Surfers cannot be allowed to constantly be charging back and signing up again every time they want to rub one out.

                                                Visa and MC rules are too strict to allow this.

                                                Some processors even share the blacklist, if they are using the same bank.

                                                I do agree though that CCBill can be a pretty thick headed about refunds. I was told by someone at CCbill that by default the only reason they will do a refund at a surfer's request is if the surfer insists that his password is not working or alledges fraud.

                                                I had to ask them specifically to ad a note to my account viewable by CSR's stating that we have an open refund policy.

                                                Shortly afterward I called their customer service line requesting a refund for a customer who had contacted me and the CSR did not want to do it, since the account is in my partner's name and I didn't happen to have his SSN handy to claim I was him.

                                                I told the CSR that we have an open refund policy and that if he checks his notes he will see that. He checked, saw it, and did the refund, but I still had to point it out.
                                                I have to disagree. I have a real problem with most fraud scrubs for reasons similar to the OP.

                                                For obvious reasons, the gateway operator can't disclose their scoring methodology and most try to provide a "tuning" system that loosens or tightens the scrub based on performance but you often have cases where good sales are being declined.

                                                There are many things a program operator can do to limit chargeback activity on their accounts and maximize sales that don't include scrubbing.

                                                Many webmasters here complain about programs that drop out, stop paying, etc, etc. There are also programs who have billing methods/practices that will increase their likelihood of getting chargebacks. If a legitimate customer who feels like he was taken advantage of charges back a transaction because the operator won't provide them with a credit (when they should) that customer is not necessarily a risk to the next program.


                                                www.2MPAY.com
                                                www.MobiusPay.com

                                                ICQ: 601750183
                                                Skype: MobiusPay
                                                Twitter: MobiusPay

                                                Payment Industry Subject Matter Expert

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                                                • Exit-chat
                                                  Confirmed User
                                                  • Oct 2008
                                                  • 444

                                                  #25
                                                  scrub settings ???

                                                  What can you share with us about reasons why some companies will see a very large submit to join decline ratio when others dont.

                                                  I have a few clients that are running NATS and the same processors but 1 site will only see about 30- 40% of the submitted on join form to an actual join sale and another will see about 65-70% get accepted from the nats submit to actual join sale.

                                                  Could this be because of scrub settings in Nats not matching the processors scrub settings?

                                                  Or is there something else that can be done to increase the successful submit on join form in nats to a completed join sale on the processors side?

                                                  Any insight will be greatly appreciated.

                                                  Originally posted by MobiusMike
                                                  I have to disagree. I have a real problem with most fraud scrubs for reasons similar to the OP.

                                                  For obvious reasons, the gateway operator can't disclose their scoring methodology and most try to provide a "tuning" system that loosens or tightens the scrub based on performance but you often have cases where good sales are being declined.

                                                  There are many things a program operator can do to limit chargeback activity on their accounts and maximize sales that don't include scrubbing.

                                                  Many webmasters here complain about programs that drop out, stop paying, etc, etc. There are also programs who have billing methods/practices that will increase their likelihood of getting chargebacks. If a legitimate customer who feels like he was taken advantage of charges back a transaction because the operator won't provide them with a credit (when they should) that customer is not necessarily a risk to the next program.
                                                  Rick Bennink
                                                  CEO
                                                  www.Exit-Chat.com
                                                  icq 278635939
                                                  [email protected]

                                                  The market creator and leader in AI chat customer recovery since 2005!

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                                                  • MobiusMike
                                                    Confirmed User
                                                    • Jul 2010
                                                    • 123

                                                    #26
                                                    Originally posted by Exit-chat
                                                    What can you share with us about reasons why some companies will see a very large submit to join decline ratio when others dont.

                                                    I have a few clients that are running NATS and the same processors but 1 site will only see about 30- 40% of the submitted on join form to an actual join sale and another will see about 65-70% get accepted from the nats submit to actual join sale.

                                                    Could this be because of scrub settings in Nats not matching the processors scrub settings?

                                                    Or is there something else that can be done to increase the successful submit on join form in nats to a completed join sale on the processors side?

                                                    Any insight will be greatly appreciated.
                                                    Rick:

                                                    Please feel free to get in touch with me to discuss in more detail. The response I'd give is too detailed for this forum, but a short reply would be to track the transactions starting at the far end (acquiring bank/entity) backward through the gateway and then to NATS (originating point).

                                                    Mike


                                                    www.2MPAY.com
                                                    www.MobiusPay.com

                                                    ICQ: 601750183
                                                    Skype: MobiusPay
                                                    Twitter: MobiusPay

                                                    Payment Industry Subject Matter Expert

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                                                    • SwirlsGirl
                                                      So Fucking Banned
                                                      • Feb 2006
                                                      • 2067

                                                      #27
                                                      What would you say if a representative from a top tier premier billing company went on record saying there was a long time,continuing, unresolved problem within the billing system, that would cause various admin stats...join form hits,join form submissions, declines,conversions,etc... to be "INACCURATE" at times?

                                                      Honest answer please....

                                                      Comment

                                                      • stocktrader23
                                                        Let's do some business.
                                                        • Jan 2003
                                                        • 18781

                                                        #28
                                                        Originally posted by SwirlsGirl
                                                        What would you say if a representative from a top tier premier billing company went on record saying there was a long time,continuing, unresolved problem within the billing system, that would cause various admin stats...join form hits,join form submissions, declines,conversions,etc... to be "INACCURATE" at times?

                                                        Honest answer please....


                                                        Hands Free Adult - Join Once, Earn For Life

                                                        "I try to make a habit of bouncing my eyes up to the face of a beautiful woman, and often repeat “not mine” in my head or even verbally. She’s not mine. God has her set aside. She’s not mine. She’s His little girl, and she needs me to fight for her by keeping my eyes where they should be."

                                                        Comment

                                                        • MobiusMike
                                                          Confirmed User
                                                          • Jul 2010
                                                          • 123

                                                          #29
                                                          Originally posted by SwirlsGirl
                                                          What would you say if a representative from a top tier premier billing company went on record saying there was a long time,continuing, unresolved problem within the billing system, that would cause various admin stats...join form hits,join form submissions, declines,conversions,etc... to be "INACCURATE" at times?

                                                          Honest answer please....
                                                          That would be.....disturbing.

                                                          Believe me, I've seen everything from mis-indexed responses causing declines to show as approved and approved as declines to the re-routing of sales transactions through the wrong MID (merchant account ID), too time-out errors which caused the site operator to receive time-out declines for cards that received auths outside of the timeout setting.

                                                          In general though, processing company profitability depends on accuracy so I would be interested to see how they've stayed in business without being accurate.


                                                          www.2MPAY.com
                                                          www.MobiusPay.com

                                                          ICQ: 601750183
                                                          Skype: MobiusPay
                                                          Twitter: MobiusPay

                                                          Payment Industry Subject Matter Expert

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                                                          • Exit-chat
                                                            Confirmed User
                                                            • Oct 2008
                                                            • 444

                                                            #30
                                                            I would ask who that might be and if they have any solutions to figure out the issues...

                                                            Originally posted by SwirlsGirl
                                                            What would you say if a representative from a top tier premier billing company went on record saying there was a long time,continuing, unresolved problem within the billing system, that would cause various admin stats...join form hits,join form submissions, declines,conversions,etc... to be "INACCURATE" at times?

                                                            Honest answer please....
                                                            Rick Bennink
                                                            CEO
                                                            www.Exit-Chat.com
                                                            icq 278635939
                                                            [email protected]

                                                            The market creator and leader in AI chat customer recovery since 2005!

                                                            Comment

                                                            • Dirty Dane
                                                              Sick Fuck
                                                              • Feb 2004
                                                              • 9491

                                                              #31
                                                              In past two years I haven't had any chargebacks on ccbill.

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