So I've been trying to cancel a couple of on-going memberships, one for Xbox that I dont use any more and another for real estate investments/foreclosures.
My Xbox was a yearly membership from like 4 years ago and finally decided to cancel it 3 months ago. I didn't have any of my account information except my cc and personal info. After a few long attempts holding on the phone, I finally got a hold of a rep that barely spoke coherent English and gave me the usual scripted BS speech for people who want to cancel, offering discounts, lower rates, 'special deals', etc. 30 minutes later, I was told the membership was cancelled and I would get an email. So I forget about it and my cc statement comes the next week, low and behold, I was charged for another year and never got an email. So I go thru the same process all over again and cancel yet again ask for a credit for the yearly charge. After another 15-20 minutes, I am told it's cancelled and a credit has been issued. This month rolls around, and I still dont see a credit on my cc statement for the yearly charge
And I'm going thru the same crap for the real estate investment website, I cancelled on their site and yet I'm still being billed for the last 2 months.
Is it just bad luck or are mainstream memberships just as bad if not worse than other industries?
My Xbox was a yearly membership from like 4 years ago and finally decided to cancel it 3 months ago. I didn't have any of my account information except my cc and personal info. After a few long attempts holding on the phone, I finally got a hold of a rep that barely spoke coherent English and gave me the usual scripted BS speech for people who want to cancel, offering discounts, lower rates, 'special deals', etc. 30 minutes later, I was told the membership was cancelled and I would get an email. So I forget about it and my cc statement comes the next week, low and behold, I was charged for another year and never got an email. So I go thru the same process all over again and cancel yet again ask for a credit for the yearly charge. After another 15-20 minutes, I am told it's cancelled and a credit has been issued. This month rolls around, and I still dont see a credit on my cc statement for the yearly charge
And I'm going thru the same crap for the real estate investment website, I cancelled on their site and yet I'm still being billed for the last 2 months.
Is it just bad luck or are mainstream memberships just as bad if not worse than other industries?
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