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Sent docs in last week.
Just got an email saying they can't match my name to the card.
Fucking assholes, called the bank and the girl who answered had no problem finding me on the system - correct number - correct name. I asked to speak to the verification dept and was told they have no one available to talk?? - how else should one sort this problem out then? send more emails and wait weeks for a reply?
Does anyone even know as yet why the bank cut epassporte off?
You would have thought they would have put something in place to take care of the obviously impending wave of cardholders that want their own fucking money back in a timely manner.
They seem almost put out that you call and enquire about your own money they have taken hostage. I hope some fucker sues them for damages or gets their ability to work with visa closed down in the future (after or if we ever get our cash back). I can only imagine the stress for people that kept large sums on the card.
I'm only seeing 1 or 2 people saying they have access to their cash after all of this time. I'm not a big earner so only have a couple of k locked in there. But still i want it back since i earned it.
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