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Yep.......as usual each month I play collections agent as I email programs trying to get answers. Yes, the Epass fiasco was a great excuse that just about every one of the programs push used.
I used to be diplomatic and professional with my emails, but I've pretty much had it. Now I offer one "warning" email, then threaten to hit the boards with their name and bullshit.
I guess after also loosing money in Epass I'm a bit raw and have had it with the bullshit excuses being offered, or worse yet, just being ignored altogether.
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