I work for an ISP, and help manage the network abuse department.
Things I've learned over the years:
1) Local police departments expect our technicians to explain to them the process of filing a summons.
2) Interpol's intelligence is highly exaggerated, as I've seen their techs be fooled by as little as a URL frame forwarding service.
3) Most FBI agents don't understand the concept of a proxy service
4) Nobody understands that colocation & reselling are different.
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