Quote:
Originally Posted by stever
when you pull up the calendar it really messes up
but if you put the dates in the range manually
the reports show fine and they match up too
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Ok so just so I am clear, are you able to pull reports from several years back without using the calender box, by manually entering the dates?
I just tried and I am not able to pull the reports. We found out after speaking with ccbill yesterday now check this out.....
We made the call to ccbill and the first question that we asked was "are there any issues or bugs regarding stats reporting currently"
ccbill responded at first..."no issues being reported what seems to be your trouble"
Without accurate and proper fucntioning stats reporting then that raises red flags and concerns me as a client.
So I point out to them that for the first time in 6 years I am no longer able to pull day to day reports from several years back.
Ccbill rep acknowledges that this is very bizarre and has no idea what is causing this error. ccbill rep then claims "the only reason I can think of is that the system is not allowing you to pull the reports any more"
Of course that is the reason why we are calling....as a ccbill client I get prompted from inside the admin on what kind of report I wish to run....day,month,year etc. I enter the data and I receive no error message but I get a report that is erroneous.
Long story short.... ccbill rep says he will talk with "tier 2 tech" and see what they know....
5 minutes later I receive an email that yes they are aware of the bug and it has been going on for guess what????...about a year or so ( around the time that many of us started seeing these erratic sales swings) but the techs currently have no fix...
Ok so let me get this right there is a reporting bug that you were not aware of when I first asked, then you email back within 5 minutes and say" oops its been going on for a year BUT there is no fix"
I know to the uninitiated this sounds like jibberish, but when you are studying details like a csi Investigator, you cannot leave any stone un turned!
There is much more I want to add, but before I waste my time and energy, do any of my colleagues want me to go into this any deeper?
I am already surprised that the ccbil schills have not started raining on this thread and assuring us that we are the problem and not ccbill