endsofttech

My client paid me at EPASSPORTE last July 15,2010 (Thursday),and on the next day I went to the nearest bank to dispense my money at atm. Sad to say I didn't got it. I talk to the bank why that happen they said that they will get the result after they do an account balancing which is on Monday. I message epassporte about this problem, they give me forms to fill up and requirements. I did not send it that time because I need the bank result about this. On Monday I got the result from the bank that they reversed the money back on the same day(which is July 16, Friday), and get a copy of that transaction. At epassporte, I send all the requirements(July 19, monday) with a copy of that transaction. they said


In regards to your concern, please see the details below.

As per our records we could see that the disputed transaction was cleared
by the ATM Owned Bank and funds were debited from your ePassporte Account.
Hence, we suggest you to submit the Completed Dispute Form, in order to
proceed further regarding the dispute.

Furthermore, we have received a copy of ATM Slip and ePassporte Statement
and they need to be reviewed by our Account Verification Department. Once
the requested documents are received and reviewed by our Account
Verification Department, you will receive an update within 7 to 10
business days regarding the status of the issue.

I hope that this has answered your question. If you have any further
concerns, please do not hesitate to contact Customer Services at the
information given below.


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Best Regards,
Parvathi.A


so I waited 10 days... that's 07/30/2010, and followup my concern

In regards to your concern, please be informed that as per our records we
could see that our Account Verification Department is waiting for an
update from the Bank weather they issue credit or not, so we request you
to wait for another 24 hours.

I hope that this has answered your question. If you have any further
concerns, please contact Customer Service at the contact information
listed below.

Thank you,
--
Best Regards,
Amit.B

and NOW they gave me this message

Please be informed that, we have received the Dispute Form and issued a
charge back for the disputed transaction. The money will be credited back
into your Account when the re-presentment period is over on 9/14/2010,
only IF the Merchant DOES NOT challenge the validity of the claim. Hence,
we request you to wait till 09/14/2010 to receive the funds back into your
ePassporte Account.

If you have any further concerns, please do not hesitate to contact
Customer Services at the information given below.


--
Best Regards,
Parvathi.A



I dont know if they are being lazy or not. But surely I'm pissed of that. Any of you guys experience this what did you do?

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