PanchoDog support? Please?

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  • the alchemist
    Confirmed User
    • Dec 2004
    • 3271

    #1

    PanchoDog support? Please?

    Yes, I did contact them first, but no one of the 3 contacts are replying to me...

    Stats stopped updating over 2 days ago, I still get the sales e-mails but no stats...
    264 349 400
  • Caffiend
    Confirmed User
    • Jul 2006
    • 455

    #2
    It wasn't just the stats that stopped updating. All of my, and I'm assuming other people's, referral URLs died mid day on the 17th for about 12 hours. alchemist, if you get a reply from them regarding stats updating, can you post the info here?
    ->__<-

    Comment

    • the alchemist
      Confirmed User
      • Dec 2004
      • 3271

      #3
      Originally posted by Caffiend
      It wasn't just the stats that stopped updating. All of my, and I'm assuming other people's, referral URLs died mid day on the 17th for about 12 hours. alchemist, if you get a reply from them regarding stats updating, can you post the info here?
      Will do, I'm still trying.
      264 349 400

      Comment

      • Bods4Mods
        Confirmed User
        • Nov 2005
        • 904

        #4
        Wow bump for you.

        Comment

        • the alchemist
          Confirmed User
          • Dec 2004
          • 3271

          #5
          Thanks... This is getting so fucking old...
          264 349 400

          Comment

          • B O B
            Confirmed User
            • Dec 2002
            • 2664

            #6
            funny, i called the number on their website and they picked up immediately
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            Comment

            • the alchemist
              Confirmed User
              • Dec 2004
              • 3271

              #7
              Originally posted by YNOTBob
              funny, i called the number on their website and they picked up immediately
              Good for you, I've been ICQ'ing them for hours and no reply. Did they tell you if they were going to fix their chit?
              264 349 400

              Comment

              • gAmE-MaStEr
                Confirmed User
                • Mar 2007
                • 896

                #8
                very funny

                Comment

                • uno
                  RIP Dodger. BEST.CAT.EVER
                  • Dec 2002
                  • 18450

                  #9
                  Pasted from another board:

                  Hi.

                  Sorry it took us so long to find the thread. hahahahahahahahahahahaha does not work AS well as I'd like it to.

                  Thanks for the head's up btw AT

                  We have been having issues with Nats. The stats table becomes corrupt for no apparent reason. We have been working with NATS on this non stop. Because it is fixed within a very short period of time and NO sales are lost, we did not let affiliates know, as the stats would be back to normal within a few hours.

                  At present, there are still things to be done and unfortunately the stats that were lost for that day are unable to be retrieved. The SALES however, ARE counted and NOT lost. We expect that by tomorrow, sales will reflect what was lost during that time.

                  I DO wish I could elaborate on this, but NATS is a very closed program and we depend on them 100&#37; to fix their problems, so there is not much else we can do.

                  This has pushed us to decide to write our own software and look for other solutions in the meantime. We harbor no negative feelings or thoughts towards NATS, yet we do believe it is time to move on to something we can fix and develop on our own, so we are not dependent on 3rd parties for issues such as this.

                  If anyone has any questions, comments or the like, please hit me up.

                  I am posting our contact info. We are online from 9:00 am to 7:00 pm Central Standard Time.
                  If you are curious as to what time it is, where we are at a given hour, you can check it here:

                  http://www.timeanddate.com/worldclock/city.html?n=162

                  If you need urgent support at an hour outside our normal hours of operation, you may call us here:

                  1-213-596-6965
                  1-512-557-3763

                  Keep in mind support is limited at off hours, but we are working on a 24/7 solution coming late this summer.

                  Contact details are as follows:

                  Rico
                  ICQ: 144735794
                  MSN: [email protected]
                  Skype: panchodog
                  Phone: 1-213-596-6965
                  Mobile: 1-512-557-3763
                  Email: [email protected]

                  Scratch - Panchodog
                  ICQ:149-961-842
                  Phone: 1-213-596-6965
                  [email protected]

                  Izzy - Panchodog
                  ICQ: 244-185-772
                  [email protected]

                  Uno - Panchodog
                  ICQ: 111-914
                  [email protected]
                  -uno
                  icq: 111-914
                  CrazyBabe.com - porn art
                  MojoHost - For all your hosting needs, present and future. Tell them I sent ya!

                  Comment

                  • Mike Semen
                    Confirmed User
                    • Dec 2001
                    • 2924

                    #10
                    Yea I saw that post. And replied to it that all was cool, but since then I had a sales email w/no sales showing in stats...

                    Hope the pancho peeps sort it soon.
                    ICQ 1454 81 522 |

                    Comment

                    • RockitGirls
                      Registered User
                      • Jul 2003
                      • 37

                      #11
                      Hi.

                      We have been having issues with Nats. The stats table among other tables become corrupt for no apparent reason. We have been working with NATS on this non stop. Because it is fixed within a very short period of time and NO sales are lost, we did not let affiliates know, as the stats would be back to normal within a few hours.

                      At present, there are still things to be done and unfortunately the stats that were lost for that day are unable to be retrieved. The SALES however, ARE counted and NOT lost. We expect that by tomorrow, sales will reflect what was lost during that time.

                      I DO wish I could elaborate on this, but NATS is a very closed program and we depend on them 100% to fix their problems, so there is not much else we can do.

                      This has pushed us to decide to write our own software and look for other solutions in the meantime. We harbor no negative feelings or thoughts towards NATS, yet we do believe it is time to move on to something we can fix and develop on our own, so we are not dependent on 3rd parties for issues such as this.

                      If anyone has any questions, comments or the like, please hit me up.

                      I am posting our contact info. We are online from 9:00 am to 7:00 pm Central Standard Time.

                      If you need urgent support at an hour outside our normal hours of operation, you may call us here:

                      1-213-596-6965
                      1-512-557-3763

                      Keep in mind support is limited at off hours, but we are working on a 24/7 solution coming late this summer.

                      Contact details are as follows:

                      Rico
                      ICQ: 144735794
                      MSN: [email protected]
                      Skype: panchodog
                      Phone: 1-213-596-6965
                      Mobile: 1-512-557-3763
                      Email: [email protected]

                      Scratch - Panchodog
                      ICQ:149-961-842
                      Phone: 1-213-596-6965
                      [email protected]

                      Izzy - Panchodog
                      ICQ: 244-185-772
                      [email protected]

                      Uno - Panchodog
                      ICQ: 111-914
                      [email protected]

                      Comment

                      • Pete-KT
                        Workin With The Devil
                        • Oct 2004
                        • 51532

                        #12
                        good work uno see u in phoneix

                        Comment

                        • uno
                          RIP Dodger. BEST.CAT.EVER
                          • Dec 2002
                          • 18450

                          #13
                          I think there's an echo in here.
                          -uno
                          icq: 111-914
                          CrazyBabe.com - porn art
                          MojoHost - For all your hosting needs, present and future. Tell them I sent ya!

                          Comment

                          • Splum
                            Confirmed User
                            • May 2003
                            • 6195

                            #14
                            bump for support

                            Comment

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