Quote:
Originally Posted by tombarr
This was brought to our attention by a concerned webmaster who emailed us after noticing that our program was advertising unlimited rebills for affiliates yet in his CCBill Affiliate Tools Admin area our program showed as rebills being turned off. Some initial checking on our part showed that our affiliate recurring settings were and always have been set to allow affiliates credit for rebills. We also checked our accounting in CCbill, and affiliates WERE getting credit and being paid for all recurring sales, so whatever was causing this inaccurate information to be displayed was NOT affecting actual affiliate credit for rebills. We then contacted CCBill to find out what is causing this information to be displayed incorrectly.
After some digging around with CCBill, it appears that there is some disconnect in CCBill between what is set in the Affiliate Setup area at the subaccount level, and any changes to grouping settings that are made to the account as a whole after the initial subaccount settings are made. This issue causes the Affiliate Tools listing for the program / site to inaccurately show the correct affiliate rebilling setting. So even if the account actually has rebilling credit for affiliates turned on at the individual subaccount setup area, if any changes to account grouping have been made, this information can actually display incorrectly for affiliates. One of our sites, Asian Cock Stars.com appears on this list, even though in our Affiliate setup area, we have always given affiliates credit for all rebills.
Working with CCBill on the webmaster chat tool in their admin, we were able to get this misalignment corrected so that our program does in fact show the correct information in the Affiliate Tools area.
I have further contacted Daizzzy at Sign Bucks Daily, requesting the removal of our site from this list.
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I'm guessing that whilst yours was still working positively for affiliates and they were getting credit, it could go the other way.
Changes could be made the other way and the affiliates would never notice other than getting no rebills.
