ePassporte ? Official Statement

Roger.... I'm sure everybody here wishes they could say that they've never had a problem with ePassporte....but obviously that's not the case. You would probably have a different opinion of ePassporte if something got fucked up with your account and you spent 4 days trying to get someone on the phone - right? Or if you sent emails to ePassporte that weren't getting returned - right? Or you logged into your account to find most of your money gone - right? My point is that we are all thrilled that you've never had a problem with ePassporte but that doesn't mean that you won't have in the future or that others aren't having problems now.

ive never had security issues, my issue is the fact that they process gambling transactions still and anyone else thats done that has either been locked up or decided to stop before they got locked up.

let me know when epassporte is ready to address that one.

Most gfyers have no clue what it takes to operate a company like this.

with that said we pay over 100 affiliates with epassporte and have had NO issues what so ever!

I look forward to working with epass for years to come!

Most gfyers have no clue what it takes to operate a company like this.

with that said we pay over 100 affiliates with epassporte and have had NO issues what so ever!

I look forward to working with epass for years to come!

Any of you US citizens actually transferred money from epassporte into an online casino? I've looked around on some gambling sites and indeed some do accept epassporte as a payment option... but most of them don't accept US clients. So my question is who or what says they do allow us citizens to transfer money to online gambling sites?

Over the past few weeks, ePassporte has been providing poor customer service. This has understandably been the topic of discussion on many webmaster boards. We have also seen a number of rumors spreading about the stability of our company, the safety of our Account Holders money and our involvement in illegal activity.

First and foremost, the team at ePassporte would like to apologize for the poor level of service you may have received. Our business has increased two fold and our Call Center is receiving four times the number of calls and emails than we had in the past. Our number one priority is the satisfaction of our Account Holders and we are making every effort to ensure we have the people in place to better service our customers. Below is a list of improvements ePassporte has made over the past month to meet this objective:

• Each week ePassporte hires and trains a group of new Call Center Agents to answer Customer Service phone calls and emails.
• Existing staff members are working overtime on evenings and weekends to help with the influx of new emails and calls while attempting to clear the backlog that has been created by this sudden growth.
• Additional phone lines were added to our call center to facilitate the increased calls.
• An IVR was added to our Call Center line to better manage and direct incoming calls.
• Our Email system has been updated with specific categories to ensure our Account Holders issues are efficiently addressed.

It does not end with the above. Each day, we are making improvements to better handle the increase in calls and emails; however none of these changes will improve our level of service overnight. We expect to have our service back to acceptable levels in 2 to 3 weeks and until then we kindly ask for your patience during this time. We can only hope you will remain ePassporte Account Holders and understand that our poor service is not due to a lack of resources or effort, rather a staggering rise in volumes, which could not have been predicted.

Secondly, the funds in your ePassporte Account are safe. ePassporte has not been hacked. A very small group of Account Holders tell us their accounts were ?hacked? and funds were fraudulently removed. We have investigated all claims and found evidence that supports their passwords were compromised. Your ePassporte Account Password is stored by ePassporte using a one-way encryption algorithm making it impossible for anyone (including ePassporte) to gain access to it unless you disclose it to someone, have entered and/or stored it on a public computer or entered it on a Phishing site. To be safe, we urge all ePassporte Account Holders to change their passwords frequently.
Lastly, ePassporte is not involved in or has never been involved with illegal activity. We are compliant with the law and have a team of lawyers who monitor various new bills and regulations to ensure we remain compliant.

I hope this statement can put some of the rumors to rest and answer the questions you have about our company. Again, thank you for your continued support and your patience during this time.

Please understand that our growth is a positive factor. Our company and all of us on the ePassporte Team are excited about the growth of our business and our future. We hope that you will see, in time, that we are accomplishing our goals of better service in all areas.

The team at ePassporte is focused on answering emails and calls from customers so if you have any comments, questions or require assistance, I kindly ask that you send me an email: [email protected].

Thank You,

Michael

What about the reports that some Banks are refusing to wire money to Epassporte. I've had two people tell me that Bank Of America will not send funds to epass do to your involvement in gambling sites. Is there any truth to that?

I agree with you man. Good post!

Great to hear... I was hesitant to open an account for a while, but hearing this straight from the top, I'm going to open an account now and move all of my business to ePass.

yeah...epassporte is offline for me too...

whats going on :\

epass is down -> www.epassporte.com

IF you are processing gambeling sites of any sort, the US will FUCK YOU and US in the ass. I dont care how many attorneys you have.

Great to hear... I was hesitant to open an account for a while, but hearing this straight from the top, I'm going to open an account now and move all of my business to ePass.

Does this mean that you are going to refund the peopel that got ripped off because of your shitty security?

I can tell you that I will never more a single nickel through epass until you demonstrate that you have some greater level of concern for your customers. Contact me on ICQ and I will give you the details of a theft that was handled very poorly.

Straight from the top? What were you reading?

1. Two months and waiting for a reply from epassporte despite numerous emails and calls.

2. They are now holding money I wish to withdraw but have no way to until I get a reply from their support. So, what qualifies as illegal activity?

3. It seems, also, that anyone outside of the US is completely stuffed in terms of withdrawing funds.

4. I've paid for my visa card (over two months ago) and have yet to receive it.

So where are these improvements?

atleast michael o spelled "statement " correctly in this one lol

stop bumping this ancient thread. admins should lock it or something...

atleast michael o spelled "statement " correctly in this one lol