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Although we have never done business with Moniker (Yet), I have to say that I am super-impressed with Bari. She went out of her way to help us with a sticky situation recently and she deserves props for over-the top customer support.
When I first saw this thread I sent her an email with the link and received a reply via her mobile phone that she was not able to check the post but would once she returned from a conference she was on.
My advice would be to cut Bari some slack. Issues will occur every day in business and if you bring them to the attention of the right people and allow a little time, the issue can usually be resolved without endless drama.
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