WebAir - Why Do Support Emails Take So Long To Answer?

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  • King Adam
    Confirmed User
    • Jul 2003
    • 5408
    #1

    WebAir - Why Do Support Emails Take So Long To Answer?

    I'm really not trying to bust your balls ... ok I am.

    I just don't get it. I have dedicated boxes with multiple companies and to be honest, you guys are the slowest when it comes to answering support emails. I love my box with you. Its fast and always up so big props to you there. But the service is kinda slow.

    Sometimes I don't even get a response for over a day where as my other hosting companies answer in less than an hour.

    If you got your support on track and had emails answered in a timely matter, you would truly be an ELITE HOST.

    I still love Web Air and have no plans to ever leave. Just wanted to vent a little.

    TWISTYSCASH.com - Proven to be One of the BEST Adult Programs Around
    Promote These Sites : Twistys ~ Busty Ones ~ Nicole Graves
    ICQ : 9 6 4 4 0 2 2 1
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    • BJ
      Confirmed User
      • Mar 2002
      • 5590
      #2
      natnet = 5 minute resonse time

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        • King Adam
          Confirmed User
          • Jul 2003
          • 5408
          #3
          Phat Servers = less than 5 minutes.

          Chris has to be one of the best tech's I've EVER worked with.

          TWISTYSCASH.com - Proven to be One of the BEST Adult Programs Around
          Promote These Sites : Twistys ~ Busty Ones ~ Nicole Graves
          ICQ : 9 6 4 4 0 2 2 1

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            • Cory W
              Deeply shallow
              • Jan 2004
              • 9133
              #4
              Jupiter responds very quickly. I use those guys, my site isn't even that big and they always treat me big! : )
              ICQ: 292310358
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                • King Adam
                  Confirmed User
                  • Jul 2003
                  • 5408
                  #5
                  Originally posted by WEG Cory
                  Jupiter responds very quickly. I use those guys, my site isn't even that big and they always treat me big! : )
                  I agree. I actually had a box with them but I moved it to Web Air cause Mike made me a damn good offer. I felt really bad for leaving expecially cause I love Poppy so much.

                  TWISTYSCASH.com - Proven to be One of the BEST Adult Programs Around
                  Promote These Sites : Twistys ~ Busty Ones ~ Nicole Graves
                  ICQ : 9 6 4 4 0 2 2 1

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                    • Pornwolf
                      Drunk and Unruly
                      • Jan 2002
                      • 22712
                      #6
                      I get them on the phone instantly 24 hours a day. 866-932-2471

                      Why wait for an email?
                      I've trusted my sites to them for over a decade...

                      Webair, bitches.

                        Comment

                        • King Adam
                          Confirmed User
                          • Jul 2003
                          • 5408
                          #7
                          Originally posted by Pornwolf
                          I get them on the phone instantly 24 hours a day. 866-932-2471

                          Why wait for an email?
                          Thats all fine and dandy but when I'm driving around town and I need a MySQL database made, I'm affraid that sending an email through my PDA is the easiest way to get things done. If I was at home with nothing else to do, of course I would call.

                          That still doesn't explain why other hosts answer support emails in less than an hour and WebAir takes a day.

                          TWISTYSCASH.com - Proven to be One of the BEST Adult Programs Around
                          Promote These Sites : Twistys ~ Busty Ones ~ Nicole Graves
                          ICQ : 9 6 4 4 0 2 2 1

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