Epassporte Phones Not Working for 3 days !!!

**tammix** · 01-26-2007, 03:13 PM

there is a guy called Michael from epass who posts regularly here on GFY, but I'm afraid he's off for the weekend...
He told me 2 days ago they have a hugh volume of netellers coming to epass, so probably they are busy processing new subscribers
I usually mail them to [email protected] and get an answer in 24 hours, actually I mailed them last friday and they responded on saturday good luck

**chupacabra** · 01-26-2007, 03:17 PM

hmm, too busy signing up new users to bother w/ support for existing ones... sounds familiar..

**master_blaster** · 01-26-2007, 03:19 PM

to me it does not sound pretty normal to have the phones of the hook if this is the reason.

it is in fact pretty bad.

**digifan** · 01-26-2007, 03:20 PM

Originally posted by chupacabra

hmm, too busy signing up new users to bother w/ support for existing ones... sounds familiar..

Idiot.

**woj** · 01-26-2007, 03:23 PM

**tammix** · 01-26-2007, 03:30 PM

what are you suggesting with image Woj?

**chupacabra** · 01-26-2007, 03:33 PM

Originally posted by digifan

Idiot.

lol, sure... i got my money out already. if you feel safe using a gambling operation to deal w/ your funds in the current climate thats your concern. although i would consider you more the idiot if so..

**woj** · 01-26-2007, 03:35 PM

Originally posted by tammix

what are you suggesting with image Woj?

Considering recent news about netteller, gambling issues, etc... there may be some rough waters ahead for epassporte....

**Star 69** · 01-26-2007, 04:05 PM

Sounds like we need to out the money from e-pass accounts

**Michael O** · 01-26-2007, 04:09 PM

Originally posted by master_blaster

HI,

I would like to get an answer from an epassporte representative regarding the issue that they have with their 24/7 phone support.

The phones from their site are not working for the last 3 days ...
Toll Free from the US +1.877.EPASS.90 (1.877.372.7790)
International: +1.310.301.2001

When you call it either answers the robot and you end finally being disconected after 30 mins or so of waiting or you get a ... BEEP BEEP BEPP like a busy tone.

On their site they state that :
We are experiencing a high call volume and there may be an extended hold time. We apologize for the inconvenience. Your calls and emails will be answered in the order they are received. Thank you for your patience and thank you for choosing ePassporte.
but how many days in a row can this high call volume last...?!

I need to talk to a representative about an issue i have and i can not find none. I sent email and still no answer . Until now i was solving all my problems by phone with them very nice and quick and now when i need most their phones are not working for 3 days.

I am waiting for a representative of theirs to contact me here and to explain what this issue with the phones is for such a long period of time

Thanks

I apologize for the troubles you are having getting through to CS.
Please email me your account name and the question/issue you have.
[email protected]

Thanks

**SmokeyTheBear** · 01-26-2007, 04:13 PM

Originally posted by digifan

Idiot.

He has a valid complaint.. Many companies make this mistake of having huge growth and alienating their base..

**split_joel** · 01-26-2007, 04:45 PM

lol epassporte is here to stay! w00t just another wonderful post about how epassporte caters to your every need.

Z · 01-26-2007, 05:13 PM

I've had the same problem reaching them. I've only got $400 tied up in never-never land, but still man...this is just silly.

**master_blaster** · 01-26-2007, 09:28 PM

i sent you an email Michael. waiting for your answer to the email.

**Sambo** · 01-26-2007, 09:35 PM

You will get through eventually - I had the same problems.

I spoke to one rep, who to be honest sounded like she was having a nervous breakdown. She told me they had over 8000 support in emails in the que and that it was going up by the second.

They have also pulled the plug on a large client (SafePay) so that wont help, with people like me desperate to cash out as fast as possible and wondering why they cant use Epass.

**Mr Cashman 23** · 01-26-2007, 09:37 PM

I just opened an epassporte account.....tryin to deposit some money in there to play poker, but the charge is not showing up on my credit card statement so that i can verify the account... anyone know what the charge may be or is it random?????

**Sambo** · 01-26-2007, 09:39 PM

Originally posted by Mr Cashman 23

I just opened an epassporte account.....tryin to deposit some money in there to play poker, but the charge is not showing up on my credit card statement so that i can verify the account... anyone know what the charge may be or is it random?????

Its random - some banks don't show pending amounts on accounts , so try phoning your bank and asking them.

**Webby** · 01-26-2007, 09:46 PM

I'll remember that thread from yesterday, titled "Epass Is Here To Stay!" - it had great meaning somehow.

Epass is prob busy transacting bets for the SuperBowl

**bobby666** · 01-26-2007, 10:34 PM

maybe they haven't paid their bills

Epassporte Phones Not Working for 3 days !!!

Epassporte Phones Not Working for 3 days !!!

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