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Old 03-07-2010, 03:13 AM  
rowan
Too lazy to set a custom title
 
Join Date: Mar 2002
Location: Australia
Posts: 17,393
I think it's more likely to be some sort of transaction error (either actual or perceived by the customer) since the login created by the first transaction hasn't been used. I'm not sure if verotel auto-refund unused logins, even so it's probably better I pre-empt that and refund the charge ASAP.
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