Verotel: how do you refund a direct debit transaction?

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • rowan
    Too lazy to set a custom title
    • Mar 2002
    • 17393
    #1

    Verotel: how do you refund a direct debit transaction?

    Noticed that someone has a duplicate transaction, but there's no "refund" button next to them in My Sales. How do you refund a Euro DD transaction?
    Tags: None
    • rowan
      Too lazy to set a custom title
      • Mar 2002
      • 17393
      #2
      bump in case anyone happens to know

      Have emailed verotel but I thought I might get an answer on GFY quicker

        Comment

        • ColetteX
          So Fucking Banned
          • Jun 2004
          • 539
          #3
          you have noticed, so the customer didnt wrote you for refund? maybe one pass was for him and second for friend, and you want maybe to refund his friends gift. sorry for off topic i dont know the answer

            Comment

            • rowan
              Too lazy to set a custom title
              • Mar 2002
              • 17393
              #4
              I think it's more likely to be some sort of transaction error (either actual or perceived by the customer) since the login created by the first transaction hasn't been used. I'm not sure if verotel auto-refund unused logins, even so it's probably better I pre-empt that and refund the charge ASAP.

                Comment

                • SGS
                  Confirmed User
                  • Dec 2002
                  • 5176
                  #5
                  Just get Verotel to sort it. It's what they do.
                  See sig...

                    Comment

                    Previous template Next
                    Working...