Originally Posted by Barefootsies

Been there.

If I am not happy, and think it looks like complete shit (rarely happens anymore since I use higher caliber designers and programmers now) I give them the chance to fix the shit, or start over.

I may still pay them something, but if it was that unusable, I would at least give them a 2nd chance to fix it. I remember years ago having an experience like that where you were just stunned when they delivered a design and you had to take a moment of pause.