Been there.
If I am not happy, and think it looks like complete shit (rarely happens anymore since I use higher caliber designers and programmers now) I give them the chance to fix the shit, or start over.
I may still pay them something, but if it was that unusable, I would at least give them a 2nd chance to fix it. I remember years ago having an experience like that where you were just stunned when they delivered a design and you had to take a moment of pause.
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Enough Said. 
"Would you rather live like a king for a year or like a prince forever?"
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