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If the design is in line with their portfolio work, that's what you should have expected. Pay, move on. Don't use them again.
If the design is significantly worse than their portfolio work, explain that because of their portfolio work you were expecting higher quality result. Tell them that you're unhappy and don't want to pay for something that you cannot use.
Usually communication with designer should tell you what to do. It's a matter of whether the $ is worth the headache.
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