CCBill $1000 chargeback on a $25 membership... anyone else?

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  • ExtremeBank_Adam
    Confirmed User
    • Dec 2005
    • 1671

    #1

    CCBill $1000 chargeback on a $25 membership... anyone else?

    So, I noticed I had a chargeback a few weeks ago... December 12 to be exact. My memberships sell for $24.88 each. The problem is, the chargeback was for $993.54. Immediately I think this guy's charged back the last few years of memberships. Wrong. He only signed up for one month.

    So... I contact CCBill. They say they will fix it. My next check is $1000 less than it should be, so I call them again. They say they are looking into it still. Got another check this week... still missing that extra $1000. Call CCBill again, and they tell me this is a known problem with several accounts. Other than that, they say they can't help me and they upgraded it to the next level of support.

    So... my question is, has anyone else had any mysterious $1000 chargebacks? And, can someone from CCBill other than a phone jockey kindly tell me what's going on and if I can expect to be reimbursed?

    ExtremeBank.com, the EXTREME program for the Pornicate.com Network of sites:
    Naughty Alysha, Roxy Raye, Buddha Bang, Angie Noir, Fisting Sex, Extreme Ty & many more.
    Email: adam [at] extremebank.com | ICQ: 331-797-412
  • Brujah
    Beer Money Baron
    • Jan 2001
    • 22157

    #2
    Why can't they fix it after several weeks? Is that typical of CCBill?

    Comment

    • SatansCandy
      Confirmed User
      • Mar 2007
      • 235

      #3
      I can expect to be reimbursed?
      Yes, he will be handing out paychecks. Wages for sin.

      "The lust of the eyes and the lust of the flesh is not of God but of the world.
      Those who are friends with the world are enemies of God" - James & John
      "Look You Deaf and Blind" - Isaiah 42

      "The tares are the children of Satan, the Father of Lust. Bind the tares and burn them. Cast them into the everlasting fire" - Jesus

      Comment

      • ExtremeBank_Adam
        Confirmed User
        • Dec 2005
        • 1671

        #4
        Originally posted by Brujah
        Why can't they fix it after several weeks? Is that typical of CCBill?
        Not at all. We've been with them for over 10 years now, and this is the first problem we've had. And, I waited nearly 3 weeks now with no answer, so I figured I'd see if anyone else is having this problem, since that's what I was told.

        ExtremeBank.com, the EXTREME program for the Pornicate.com Network of sites:
        Naughty Alysha, Roxy Raye, Buddha Bang, Angie Noir, Fisting Sex, Extreme Ty & many more.
        Email: adam [at] extremebank.com | ICQ: 331-797-412

        Comment

        • ninavain
          So Fucking Banned
          • Jan 2004
          • 6268

          #5
          in 5 years, nothing like that, hope it gets fixed soon

          Comment

          • Huggles
            GFY'S #1 retard
            • Feb 2003
            • 12511

            #6
            Originally posted by ExtremeBank_Adam
            So, I noticed I had a chargeback a few weeks ago... December 12 to be exact. My memberships sell for $24.88 each. The problem is, the chargeback was for $993.54. Immediately I think this guy's charged back the last few years of memberships. Wrong. He only signed up for one month.

            So... I contact CCBill. They say they will fix it. My next check is $1000 less than it should be, so I call them again. They say they are looking into it still. Got another check this week... still missing that extra $1000. Call CCBill again, and they tell me this is a known problem with several accounts. Other than that, they say they can't help me and they upgraded it to the next level of support.

            So... my question is, has anyone else had any mysterious $1000 chargebacks? And, can someone from CCBill other than a phone jockey kindly tell me what's going on and if I can expect to be reimbursed?


            HOLY FUCK!!!!!



            You converted with ccbill?
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            The best AI video maker portal.

            Comment

            • mx8829
              Confirmed User
              • Jan 2005
              • 891

              #7
              I was going to use them on one of my projects, Now I am worried. keep us updated.
              contact jambojack at gmail

              Comment

              • corvette
                Confirmed User
                • Oct 2001
                • 7880

                #8
                fyi, i talked to adam an hour ago, well get this looked at and resolved by noon tomorrow
                If you need a good company for check writing services, then check out checkissuing, and for webhosting, check out Phoenix NAP

                Comment

                • SleazyDream
                  I'm here for SPORT
                  • Jul 2001
                  • 41470

                  #9
                  Originally posted by Huggles
                  HOLY FUCK!!!!!



                  You converted with ccbill?
                  .... most of the HONEST industry has been since the beginning of time....

                  mind you, ccbill does seem to have a problem processing fraudulent credit cards and people who have charged back before......
                  This dog, is dog, a dog, good dog, way dog, to dog, keep dog, an dog, idiot dog, busy dog, for dog, 20 dog, seconds dog!

                  Now read without the word dog.

                  Comment

                  • JFK
                    FUBAR the ORIGINATOR
                    • Jan 2002
                    • 67373

                    #10
                    Originally posted by corvette
                    fyi, i talked to adam an hour ago, well get this looked at and resolved by noon tomorrow
                    Corvette on the job 24/7

                    FUBAR Webmasters - The FUBAR Times - FUBAR Webmasters Mobile - FUBARTV.XXX
                    For promo opps contact jfk at fubarwebmasters dot com

                    Comment

                    • The Ghost
                      IslandDollars.com
                      • Oct 2004
                      • 12188

                      #11
                      Originally posted by corvette
                      fyi, i talked to adam an hour ago, well get this looked at and resolved by noon tomorrow
                      Are there other accounts affected with a similar issue? If so will those automatically be fixed or would they need to contact CCBill individually?
                      ISLAND DOLLARS
                      1000's of Exclusive TS scenes / Constant Updates
                      Best TS Network your surfers will ever join

                      Comment

                      • TheDA
                        Confirmed User
                        • May 2006
                        • 4665

                        #12
                        Originally posted by ExtremeBank_Adam
                        So, I noticed I had a chargeback a few weeks ago... December 12 to be exact. My memberships sell for $24.88 each. The problem is, the chargeback was for $993.54. Immediately I think this guy's charged back the last few years of memberships. Wrong. He only signed up for one month.

                        So... I contact CCBill. They say they will fix it. My next check is $1000 less than it should be, so I call them again. They say they are looking into it still. Got another check this week... still missing that extra $1000. Call CCBill again, and they tell me this is a known problem with several accounts. Other than that, they say they can't help me and they upgraded it to the next level of support.

                        So... my question is, has anyone else had any mysterious $1000 chargebacks? And, can someone from CCBill other than a phone jockey kindly tell me what's going on and if I can expect to be reimbursed?
                        Someone else posted about a problem with their checks yesterday - the check value didn't match the sales value or something like that. Was related to a specific CCBill sponsor though and I don't think chargebacks were mentioned.
                        Sharleen Spiteri - 1989 - In The Ass

                        Comment

                        • MsCheyenne
                          Confirmed User
                          • Mar 2005
                          • 412

                          #13
                          This is very alarming. As much as I trust ccbill....I trusted ibill too. Please let us know if ccbill resolves this for you!

                          Cheyenne

                          Comment

                          • Lykos
                            Too lazy to set a custom title
                            • Apr 2003
                            • 31032

                            #14
                            I hope u get this fixed soon!

                            Comment

                            • 2MuchMark
                              Mark of 2Much.net
                              • Aug 2004
                              • 50989

                              #15
                              Taking an issue like this to GFY about CCBill is not something I would have done. Corvette and the gang are always available by phone and online. If you had bad service from one of their tech support peeps you should have called your sales rep instead and he would have been all over it for you. CCBill is the tits.

                              Comment

                              • brassmonkey
                                Pay It Forward
                                • Sep 2005
                                • 77397

                                #16
                                Originally posted by MarkPrince
                                Taking an issue like this to GFY about CCBill is not something I would have done. Corvette and the gang are always available by phone and online. If you had bad service from one of their tech support peeps you should have called your sales rep instead and he would have been all over it for you. CCBill is the tits.
                                he trying 2 find others with the similar issue
                                TRUMP 2026 KEKAW!!! - The Laken Riley Act Is Law!
                                DACA ENDED - SUPPORT AZ HCR 2060 52R - email: brassballz-at-techie.com

                                Comment

                                • lagcam
                                  Confirmed User
                                  • Jul 2007
                                  • 2890

                                  #17
                                  Originally posted by MarkPrince
                                  Taking an issue like this to GFY about CCBill is not something I would have done. Corvette and the gang are always available by phone and online. If you had bad service from one of their tech support peeps you should have called your sales rep instead and he would have been all over it for you. CCBill is the tits.
                                  Nobody cares what you would have done. The OP had $1k less at christmas than he should have done.

                                  He went through the correct channels, waited more than 2 weeks and nobody was able to help him so he came to the boards and suddenly the issue received the attention it deserved and a solution was promised in a short time span.

                                  Nobody is knocking ccbill, but sometimes things fall through cracks, as this clearly did, and bringing it here was the quickest way to get it dealt with.

                                  You should learn to be more selective with your ccbill ass licking.
                                  Working Cam site for sale - NOT affiliate.

                                  Comment

                                  • Fletch XXX
                                    GFY HALL OF FAME DAMMIT!!!
                                    • Jan 2002
                                    • 60840

                                    #18
                                    ooops just a glitch!

                                    Want an Android App for your tube, membership, or free site?

                                    Need banners or promo material? Hit us up (ICQ Fletch: 148841377) or email me fletchxxx at gmail.com - recent work - About me

                                    Comment

                                    • seeandsee
                                      Check SIG!
                                      • Mar 2006
                                      • 50945

                                      #19
                                      and 1000 missing
                                      BUY MY SIG - 50$/Year

                                      Contact here

                                      Comment

                                      • TheDoc
                                        Too lazy to set a custom title
                                        • Jul 2001
                                        • 13827

                                        #20
                                        It sounds like the Regional Price feature went screwy, I'm sure it will get cleared up.

                                        With any processor, when it comes to your money; you email everyone, accounting, billing, support, account rep and any direct people you have. All in mass emails until you get your check or an answer.
                                        ~TheDoc - ICQ7765825
                                        It's all disambiguation

                                        Comment

                                        • The Duck
                                          Adult Content Provider
                                          • May 2005
                                          • 18243

                                          #21
                                          Originally posted by lagcam
                                          Nobody cares what you would have done. The OP had $1k less at christmas than he should have done.

                                          He went through the correct channels, waited more than 2 weeks and nobody was able to help him so he came to the boards and suddenly the issue received the attention it deserved and a solution was promised in a short time span.

                                          Nobody is knocking ccbill, but sometimes things fall through cracks, as this clearly did, and bringing it here was the quickest way to get it dealt with.

                                          You should learn to be more selective with your ccbill ass licking.
                                          Sensible post. Man what the heck is happening to gfy lately?
                                          Skype Horusmaia
                                          ICQ 41555245
                                          Email [email protected]

                                          Comment

                                          • czarina
                                            Webmaster Extraordinaire
                                            • Jul 2002
                                            • 10752

                                            #22
                                            Originally posted by MarkPrince
                                            Taking an issue like this to GFY about CCBill is not something I would have done. Corvette and the gang are always available by phone and online. If you had bad service from one of their tech support peeps you should have called your sales rep instead and he would have been all over it for you. CCBill is the tits.

                                            for as much as I like (and trust) CCBill, I think he did the right thing bringing this to the board. Everybody that uses CCBill has the right to know what's going on, so that they can check their own accounts and make sure things are OK for them.

                                            Comment

                                            • Les Grossman
                                              So Fucking Banned
                                              • Sep 2009
                                              • 1012

                                              #23
                                              Good to you for bringing this to the board. Now it will be fixed by noon.

                                              CCbill, you're the only real trusted company left. Why do you want to ruin that? This guy has been with you for 10 years and you are giving him the run around? That is a shame.

                                              Comment

                                              • andrej_NDC
                                                Registered User
                                                • May 2004
                                                • 7760

                                                #24
                                                Originally posted by MsCheyenne
                                                This is very alarming. As much as I trust ccbill....I trusted ibill too. Please let us know if ccbill resolves this for you!

                                                Cheyenne
                                                You trusted ibill??? When I started my first paysite, if ibill would gave me 1% transaction fees, I still wouldn't use them, they looked shady to me from the first time I saw their site.

                                                Comment

                                                • zurc-net
                                                  Confirmed User
                                                  • Jan 2008
                                                  • 614

                                                  #25
                                                  situation unagreeable, I quit, forget the money, donate charities to little people and fly to california for some In and Out...
                                                  Email: zurcnet(at)gmail(dot)com | Skype: zurcnet

                                                  Comment

                                                  • BradM
                                                    Confirmed User
                                                    • Dec 2003
                                                    • 3397

                                                    #26
                                                    Originally posted by MarkPrince
                                                    Taking an issue like this to GFY about CCBill is not something I would have done. Corvette and the gang are always available by phone and online. If you had bad service from one of their tech support peeps you should have called your sales rep instead and he would have been all over it for you. CCBill is the tits.
                                                    Please signup to my program and send me 10 sales worth $1,500. I won't pay you for them, I promise. When you ask me for 4 weeks where your money is I will ignore you as you seem fine with never being paid. Then I expect you will not come to the boards, so you have no recourse.

                                                    Thanks.

                                                    Comment

                                                    • MsCheyenne
                                                      Confirmed User
                                                      • Mar 2005
                                                      • 412

                                                      #27
                                                      Originally posted by andrej_NDC
                                                      You trusted ibill??? When I started my first paysite, if ibill would gave me 1% transaction fees, I still wouldn't use them, they looked shady to me from the first time I saw their site.
                                                      I started with Ibill in the late 90s and was with them for many years. They were very good to me for a very long time. That is why when they started faltering, I was dumb enough to believe their promises. If I would have bailed at the first sign of trouble, it would saved me over 20k. CCbill is probably just fine. This is probably an isolated issue that will be resolved soon. However, let's not forget that many web masters had a very positive relationship with Ibill for many years. Although I really like CCbill a lot, they should address this issue. The orginal poster did try to work this out privately and gave CCbill a generous amount of time to resolve the issue.

                                                      Cheyenne
                                                      Last edited by MsCheyenne; 12-30-2009, 07:33 AM. Reason: type

                                                      Comment

                                                      • CCBill Paul
                                                        Confirmed User
                                                        • Feb 2004
                                                        • 1005

                                                        #28
                                                        This was an issue that certainly should have been given more more attention and priority when it was first brought to us, for this we do apologize. This was indeed an isolated issue and it will be corrected very soon, we are also definitely making sure that this does not happen again.

                                                        I have been in contact with Adam and as always I invite anyone to drop me a line if they have any problems or need anything.
                                                        Paulk @ CCBill.com | icq 248615940

                                                        Comment

                                                        • Agent 488
                                                          Registered User
                                                          • Feb 2006
                                                          • 22511

                                                          #29
                                                          gfy is the support forum for most adult companies because it works. sad but true.

                                                          Comment

                                                          • ExtremeBank_Adam
                                                            Confirmed User
                                                            • Dec 2005
                                                            • 1671

                                                            #30
                                                            CCBill has been in touch with me, and it looks like things are on the way to getting fixed. I am NOT here to bash CCBill, as they are the ONLY trusted 3rd party processor, in my opinion. My guess is their lower level techs just didn't pass the info along as I was told would happen (that's just a guess), even after a few phone calls.

                                                            As for contacting higher-ups in CCBill, I was told by the phone reps that they were already on it, level 2 support, or something like that. But, after a couple of weeks and no progress I decided to come here to see if anyone else was experiencing the same problems. I've never had any direct contact with Corvette or Paul, so I'm not sure what their titles are, and I don't even know who my sales rep is, because I haven't had to talk to him since we signed up in September 1999.

                                                            I'm sure this will be fixed soon, though. Will keep everyone up to date.

                                                            ExtremeBank.com, the EXTREME program for the Pornicate.com Network of sites:
                                                            Naughty Alysha, Roxy Raye, Buddha Bang, Angie Noir, Fisting Sex, Extreme Ty & many more.
                                                            Email: adam [at] extremebank.com | ICQ: 331-797-412

                                                            Comment

                                                            • xNetworx
                                                              So Fucking What
                                                              • Jan 2004
                                                              • 14445

                                                              #31
                                                              Originally posted by MsCheyenne
                                                              This is very alarming. As much as I trust ccbill....I trusted ibill too. Please let us know if ccbill resolves this for you!

                                                              Cheyenne
                                                              /facepalm/ PLEASE don't ever compare CCbill to Ibill. Thats like comparing the Yankees to a T-ball league for severly disabled amputees.

                                                              Comment

                                                              • Socks
                                                                Confirmed User
                                                                • May 2002
                                                                • 8475

                                                                #32
                                                                Originally posted by MarkPrince
                                                                Taking an issue like this to GFY about CCBill is not something I would have done. Corvette and the gang are always available by phone and online. If you had bad service from one of their tech support peeps you should have called your sales rep instead and he would have been all over it for you. CCBill is the tits.
                                                                Respectfully disagree Mark. The CCBill rep mentioned it's a known issue that affects more than just his account. We don't all religuously look through our CCBill stats as a matter of course, depending on your business model, and so this is a good heads up. I know I don't want to mysteriously lose $1000, and without him mentioning it, I might not notice.

                                                                If your bank had an issue where people were mysteriously losing thousands of dollars from their account, wouldn't you want to know about it? Or is protecting the bank's reputation more important?

                                                                Corvette, do I have to manually look for $500+ chargebacks or is CCBill going to pro-actively run some reports, find all these discrepancies and deal with them on a case by case basis? Paul mentioned it was isolated, but the other rep said it was a known issue. Which is it?

                                                                I also love CCBill, they're clearly one of the best companies in the adult business.
                                                                Last edited by Socks; 12-30-2009, 01:13 PM.

                                                                Comment

                                                                • CCBill Paul
                                                                  Confirmed User
                                                                  • Feb 2004
                                                                  • 1005

                                                                  #33
                                                                  Originally posted by Socks
                                                                  Corvette, do I have to manually look for $500+ chargebacks or is CCBill going to pro-actively run some reports, find all these discrepancies and deal with them on a case by case basis? Paul mentioned it was isolated, but the other rep said it was a known issue. Which is it?

                                                                  I also love CCBill, they're clearly one of the best companies in the adult business.
                                                                  We have proactively ran the reports and are working with the clients that this affected.

                                                                  Corvette and I were the only ones addressing this so I believe that was most likely a separate issue.
                                                                  Paulk @ CCBill.com | icq 248615940

                                                                  Comment

                                                                  • MsCheyenne
                                                                    Confirmed User
                                                                    • Mar 2005
                                                                    • 412

                                                                    #34
                                                                    Originally posted by pimpporn
                                                                    /facepalm/ PLEASE don't ever compare CCbill to Ibill. Thats like comparing the Yankees to a T-ball league for severly disabled amputees.
                                                                    I don't want to get off topic here. It looks as if CCbill is taking care of the issue. They are my credit card processor and I am very happy with them. However, in the early years of Ibill, they were great too. They were as reliable as the sun coming up every morning. Their customer service was stellar. My experience was positive enough with them that when they began to falter, I was stupidly trusting. This was my fault as I did not keep myself informed about the ownership changing hands. Bottom line, it doesn't matter if Jesus himself is your cc merchant, be on your toes. Again, no disrespect to CCbill. This appears to be a fluke that was resolved.

                                                                    Cheyenne
                                                                    Last edited by MsCheyenne; 12-30-2009, 03:09 PM.

                                                                    Comment

                                                                    • AZNNC
                                                                      Confirmed User
                                                                      • Jan 2005
                                                                      • 592

                                                                      #35
                                                                      I sorta have been having similiar issues, but not related to chargebacks.

                                                                      Lately my ccbill checks are being cut for a lot less than I actually made. I've referred a few people to affiliate programs, so with the 5% affiliate referral I usually made enough money to cover my ccbill fees + even make some month off them...

                                                                      This past month my ccbill checks are $100 less each week than I actually made. I emailed ccbill about it and they just said that some affilaites program dont split fees. I can go under tools and see which sponsors dont split.

                                                                      I haven't really started pushing any new programs lately, and the last few weeks it actually looks like some of the affiliates i referred are making more coin than usual, so theres no reason they should be deducting so much. I want to figure out which sponsor im pushing is causing this, so I can stop promoting them.

                                                                      Comment

                                                                      • uno
                                                                        RIP Dodger. BEST.CAT.EVER
                                                                        • Dec 2002
                                                                        • 18450

                                                                        #36
                                                                        Originally posted by SatansCandy
                                                                        Yes, he will be handing out paychecks. Wages for sin.

                                                                        "The lust of the eyes and the lust of the flesh is not of God but of the world.
                                                                        Those who are friends with the world are enemies of God" - James & John
                                                                        You should really spend more time on the board. You are funny.
                                                                        -uno
                                                                        icq: 111-914
                                                                        CrazyBabe.com - porn art
                                                                        MojoHost - For all your hosting needs, present and future. Tell them I sent ya!

                                                                        Comment

                                                                        • the alchemist
                                                                          Confirmed User
                                                                          • Dec 2004
                                                                          • 3271

                                                                          #37
                                                                          2 years ago they took around $750 from my account (requested by the program owner) and pretty much told me I couldn't do anything about it, so good luck!
                                                                          264 349 400

                                                                          Comment

                                                                          • BFT3K
                                                                            Too lazy to set a custom title
                                                                            • Dec 2005
                                                                            • 10764

                                                                            #38
                                                                            Originally posted by the alchemist
                                                                            2 years ago they took around $750 from my account (requested by the program owner) and pretty much told me I couldn't do anything about it, so good luck!
                                                                            They charge $750 for Visa acceptance.

                                                                            Comment

                                                                            • the alchemist
                                                                              Confirmed User
                                                                              • Dec 2004
                                                                              • 3271

                                                                              #39
                                                                              Originally posted by BFT3K
                                                                              They charge $750 for Visa acceptance.
                                                                              Uh? I'm not a program owner, my reply clearly states that it was requested BY the program owner. They simply made 2 checks disappear into thin air and told me to forget about the money.
                                                                              264 349 400

                                                                              Comment

                                                                              • BFT3K
                                                                                Too lazy to set a custom title
                                                                                • Dec 2005
                                                                                • 10764

                                                                                #40
                                                                                Originally posted by the alchemist
                                                                                Uh? I'm not a program owner, my reply clearly states that it was requested BY the program owner. They simply made 2 checks disappear into thin air and told me to forget about the money.
                                                                                Oh, sorry about that.

                                                                                Comment

                                                                                • ExtremeBank_Adam
                                                                                  Confirmed User
                                                                                  • Dec 2005
                                                                                  • 1671

                                                                                  #41
                                                                                  Just got word that it's been taken care of. Thank you, Paul, for the quick resolution.

                                                                                  ExtremeBank.com, the EXTREME program for the Pornicate.com Network of sites:
                                                                                  Naughty Alysha, Roxy Raye, Buddha Bang, Angie Noir, Fisting Sex, Extreme Ty & many more.
                                                                                  Email: adam [at] extremebank.com | ICQ: 331-797-412

                                                                                  Comment

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