Originally Posted by Pleasurepays

FUCKING HORRIBLE

all these guy saying its great... thats a fucking joke. if i was to post support tickets from all my accounts here with some of the crazy back and forth, idiotic conversations i've had... everyone would accuse me of making it up.

worst support i've ever seen from a hosting company that size.

nothing more annoying than submitting a support ticket and getting 10 questions back (6hrs or more later) as if its your first day online. nothing more idiotic than asking to increase the max number of ftp connections or increase time outs or something simple that you've had to do on all accounts and getting a list of questions back or suggesting you change ftp clients, or having an issue and knowing they're too fucking lazy to look at logs/investigate an correct it or simply just do what you request, when you request it.

phatservers/natnet have almost never taken more than 5 minutes to answer a ticket from me, and i've sent 100s... maybe 1000s.

and the only answer i'm used to is "its done... let me know if i can help you with anything else".... you will NEVER get that with a company like hostgator.com/theplanet/seohosting.

if anyone here thinks they have great service/support.. then its because you NEVER seen great service from a hosting company.