Phatservers/Amerinoc

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  • nolongerexists
    Confirmed User
    • Apr 2003
    • 1096
    #1

    Phatservers/Amerinoc

    Hey, I would have used your Ticket system... but well, it doesnt work (error "License Validation Failed."). Your server (and my Virtual acc.) has been down for a couple of hours (and counting).

    It's named nefarian.amerinoc.com. I think you will need to move me elsewhere because it's not the first time.
    work smart not hard ;)
    Tags: None
    • area51 - BANNED FOR LIFE
      So Fucking Banned
      • Aug 2009
      • 3163
      #2
      send an email to [email protected] or call them moron

        Comment

        • nolongerexists
          Confirmed User
          • Apr 2003
          • 1096
          #3
          Didn't see it @ http://amerinoc.com/support.html

          Thank tho, moron. :-)
          work smart not hard ;)

            Comment

            • Killswitch - BANNED FOR LIFE
              #4
              Uhh, AmeriNOC was PhatServers before they were AmeriNOC, and PhatServers is still up, so [email protected] will work just as good as [email protected] so try those emails out.. Mike and the team are not hard to get a hold of.

                Comment

                • nolongerexists
                  Confirmed User
                  • Apr 2003
                  • 1096
                  #5
                  Seems it was kind of hard to monitor apache on this particular machine. Sent emails to both addresses a few hours ago and just received a reply. Anyway I'm up already... and not too happy.
                  work smart not hard ;)

                    Comment

                    • 18teens
                      Confirmed User
                      • Dec 2002
                      • 1605
                      #6
                      Originally posted by blindzior
                      Seems it was kind of hard to monitor apache on this particular machine. Sent emails to both addresses a few hours ago and just received a reply. Anyway I'm up already... and not too happy.
                      Strange, support normally responds within a few minutes.

                        Comment

                        • nolongerexists
                          Confirmed User
                          • Apr 2003
                          • 1096
                          #7
                          Originally posted by 18teens
                          Strange, support normally responds within a few minutes.
                          To be honest I have never experienced such quick replies. Maybe because I'm not overusing the Priority function with tickets. Anyway it was something around 6h of downtime becasue of some hardware issues... And logging into support area where you can issue Urgent tickets is impossible.

                          Not good
                          work smart not hard ;)

                            Comment

                            • chemicaleyes
                              UNSTOPPABLE
                              • Aug 2003
                              • 11569
                              #8
                              Always get a support reply within about 10 mins and no need to change the ticket priority.
                              No way as way, No limitation as limitation. AmeriNOC formally PhatServers

                                Comment

                                • 18teens
                                  Confirmed User
                                  • Dec 2002
                                  • 1605
                                  #9
                                  Originally posted by blindzior
                                  To be honest I have never experienced such quick replies. Maybe because I'm not overusing the Priority function with tickets. Anyway it was something around 6h of downtime becasue of some hardware issues... And logging into support area where you can issue Urgent tickets is impossible.

                                  Not good
                                  All I ever do is email them.

                                    Comment

                                    • Killswitch - BANNED FOR LIFE
                                      #10
                                      Originally posted by blindzior
                                      To be honest I have never experienced such quick replies. Maybe because I'm not overusing the Priority function with tickets. Anyway it was something around 6h of downtime becasue of some hardware issues... And logging into support area where you can issue Urgent tickets is impossible.

                                      Not good
                                      Well, it's a once in a while thing that happens, I've been hosting with AmeriNOC/PhatServers for years, and only pay $9.95/mo and get instant replies from both tickets and emails, longest I ever waited was 10 minutes...

                                        Comment

                                        • gornyhuy
                                          Chafed.
                                          • May 2002
                                          • 18041
                                          #11
                                          I've never used a ticket at all, so never even dealt with 'priority' levels. Just email support from your regular email that is associated with the account and you are fixed lightening fast.

                                          I got the same fast insane tech support when I was on $9 hosting as now when I have multiple dedicated boxes. They don't seem to differentiate.

                                          icq:159548293

                                            Comment

                                            • Angry Jew Cat - Banned for Life
                                              (felis madjewicus)
                                              • Jul 2006
                                              • 20368
                                              #12
                                              phatservers has always been very prompt replying to my support emails.

                                                Comment

                                                • nolongerexists
                                                  Confirmed User
                                                  • Apr 2003
                                                  • 1096
                                                  #13
                                                  Well, it has been fixed eventually. As I said in #5, the regular mail to support@ has been sent and reply was nowhere near 10-30-60 minutes ;-)

                                                  It's all good now, tho. Just a little bad taste in mouth
                                                  work smart not hard ;)

                                                    Comment

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