Is it just me, or does CS for epass suck?

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  • Almost Evil
    Confirmed User
    • Jan 2006
    • 523
    #1

    Is it just me, or does CS for epass suck?

    Other than contacting Michael O, has anyone ever gotten any actual help through customer service from epassporte? Ive tried sending emails and calling and gotten no where at all. Unfortunately, I can't seem to get in touch with MichaelO today either (how dare he have a life off the computer!) Not a life or death situation, but quite annoying none the less.

    AlmostEvilCash     | ICQ: 299372871
    See Who I Am At AdultWhosWho.com!
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    • OrangeContent
      Confirmed User
      • Mar 2009
      • 381
      #2
      I've heard he's the best to contact for sure. I think Epass might be losing business due to lack of CS. I remember emailing once (a while ago, so it's not important anymore) and never getting an answer. I think I figured it out myself.

      Anyway a ticket system would be a good option to be honest.
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        • seeandsee
          Check SIG!
          • Mar 2006
          • 50945
          #3
          you can do shot in dark and call them, probably nothing :D
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          Contact here

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            • Machete_
              WINNING!
              • Oct 2002
              • 14579
              #4
              the last time i had a question with a doublecharge, it got fixed within 15 minutes after making the support ticket

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                • Almost Evil
                  Confirmed User
                  • Jan 2006
                  • 523
                  #5
                  Originally posted by seeandsee
                  you can do shot in dark and call them, probably nothing :D
                  I called. Got some non-english speakin guy who was obviously reading from a script. Loads of help.

                  Short summary: Two 'pending' charges at gas stations, yet the actual charges have already cleared. (so 4 charges total for 2 transactions) Guy told me I can go to each place of business and have then write out -on company letterhead- that the charges are no longer pending and they do not require the hold on the card any longer, and epass will clear the charges once they receive the official letters. Yah right, im going to drive 6 hours to find these gas stations? ( i was out of town when i used the card)

                  AlmostEvilCash                   | ICQ: 299372871
                  See Who I Am At AdultWhosWho.com!

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                    • grumpy
                      Too lazy to set a custom title
                      • Jan 2002
                      • 9870
                      #6
                      best support for epassporte is right here at GFY, just give it an hour or so
                      Don't let greediness blur your vision | You gotta let some shit slide
                      icq - 441-456-888

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                        • baddog
                          So Fucking Banned
                          • Apr 2001
                          • 107089
                          #7
                          Originally posted by Almost Evil
                          I called. Got some non-english speakin guy who was obviously reading from a script. Loads of help.

                          Short summary: Two 'pending' charges at gas stations, yet the actual charges have already cleared. (so 4 charges total for 2 transactions) Guy told me I can go to each place of business and have then write out -on company letterhead- that the charges are no longer pending and they do not require the hold on the card any longer, and epass will clear the charges once they receive the official letters. Yah right, im going to drive 6 hours to find these gas stations? ( i was out of town when i used the card)
                          Was just reading about someone else that had an issue using epass at a gas station. They put a $50 hold or something per transaction.

                          From what I have read, not really the right card to use in that situation.

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                            • grumpy
                              Too lazy to set a custom title
                              • Jan 2002
                              • 9870
                              #8
                              Originally posted by baddog
                              Was just reading about someone else that had an issue using epass at a gas station. They put a $50 hold or something per transaction.

                              From what I have read, not really the right card to use in that situation.
                              its a public secret that every transaction in a gasoline station takes first 150 of your account. Was all over the newspapers here in holland, 150 euro that is.
                              Don't let greediness blur your vision | You gotta let some shit slide
                              icq - 441-456-888

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                                • PSD CSS XHTML
                                  Confirmed User
                                  • Mar 2009
                                  • 546
                                  #9
                                  Originally posted by Almost Evil
                                  I called. Got some non-english speakin guy who was obviously reading from a script. Loads of help.

                                  Short summary: Two 'pending' charges at gas stations, yet the actual charges have already cleared. (so 4 charges total for 2 transactions) Guy told me I can go to each place of business and have then write out -on company letterhead- that the charges are no longer pending and they do not require the hold on the card any longer, and epass will clear the charges once they receive the official letters. Yah right, im going to drive 6 hours to find these gas stations? ( i was out of town when i used the card)
                                  I made the same mistake a couple months ago. I read in their FAQ that it should clear in 7 to 10 business days but could be up to 30 days. The $50 cleared exactly one month after the initial charge, which was my deadline before I was going to contact them.

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                                    • Michael O
                                      More Cowbell
                                      • Jul 2001
                                      • 10607
                                      #10
                                      Please email your UserID to [email protected] then I will look into it.
                                      Truth Teller

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