Quote:
Originally Posted by jay23
Its other way, Zappos need to teach Amazon customer service
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kind of what i mean, i wonder if amazon will keep on the zappos team and let them run it and keep the good customer service they provide or take it all monster box store like amazon and make it harder to resolve stuff..
zappos got successful because they took out the hassle of buying shoes online and them not fitting, i still wont buy shoes online unless i tried them on in the store but zappos nailed a niche and made it very sucessful.