Quote:
Originally Posted by Pornwolf
I rarely have to wait for issues to get resolved.
Normally I call them directly and actually speak to someone... usually at 3am.
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Thanks PW
This is usually the case...We always go above and beyond for our clients. Again this one seems kinda of odd to me.
old therad bump
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If i am incorrect and we are at fault I will more than make it up to the client... if he truly is one. We have made GREAT STRIDES to im prove our ticket response time over the past year or so. We deal with thousands of clients. There Are huge differences between Webair and other hosts out there. If one of my employees said there is something more important for him to attend than the client he was working with he would be fired on the spot. We treat our clients like family. If we didn't we wouldn't be in business for over 13 years now.
Again, let's get all the details and put them all on the table and take it from there. My personal contact info is no secret =) see sig...
