Quote:
Originally Posted by darnit
Webair was the shit (and by that I mean good) a couple years ago but I left them and all my boxes to natnet based on their price match promo. I have never looked back. I left webair for exactly what you described, their tech support went downhill in a BIG way. I've yet to experience a second of downtime and while natnet has an 800 number 24/7 their email system is top notch with someone usually resolving a problem within an hour, first response in 5 mins.
It's a shame, webair WAS a great host back in the day but there is NO WAY I would host with them again. Tech support is totally garbage minus a few decent admins - which you will be lucky to get.
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I'm with National Net all the way.
Even before I was with National Net, I had a problem that our current host couldn't solve. Tony Morgan got wind of my problem, somehow magically got my cell phone number, called me at like 3am my time, and spent an hour on the phone with me trying to unfuck my problem - with another hosting company. Less than six months later we moved to National Net and I've never looked back. When I put in a work order at 3am their time, they respond quickly - and they always pick up the telephone no matter what time of the night or morning it is.
Top notch.