What the hell happened to moniker support?

Funny all the "contact Bari post". In my first post I even said I know that's obviously what I have to do now. I did send in a email to her and no reply, guess I need to use ICQ.

The point I'm making here is it's ridiculous I have to contact someone on ICQ to get support. Why doesn't their support system work? Why has it been 10 days now and no response to my ticket? Shouldn't all tickets be answered and not just people that bitch about it?

Well I'm glad you're in the bro club, others and myself are not. Bari wouldn't be in here telling ppl she can speed up the ticket response like it's a normal thing if it didn't usually take them a long time to answer tickets.

Fapping now.... thanks Mike for the pics...











I KID!! hehe She does have my neck pillow from Costa a few years ago still.. That was customs fault though not hers. I bought a new one so its all good hehe.

Did you bother to read her response?

I was responding to Jdough....

Which btw she icq'd today and last I heard he had not responded to her.

And you may of missed her reply today also.

Just clocked over to day #3 now

I can't renew or buy new domains at the moment due to their system changing the entered expiry year of my card from 2013 to 2010. (??!!!???)

Hey Rowan - I posted yesterday and requested you email me directly with your help ticket # so I could assist. I'm still waiting..........

You're right Cess - The delay in support getting back to you is ridiculous and I'm sorry. I'm now waiting (almost) 2 days for you to contact me so I can assist you. I'm here when you're ready! See sig for details on how to reach me.

Well I don't blame you, bitching at tech support isn't going to fix the long response time for tickets. Whoever is managing moniker should do something about it. I haven't tried to contact you on ICQ yet, I'm usually online at night.

The problem I'm having is nothing serious. I just don't understand why it's taking so long for tickets to be answered.

Hi Cess,

I never needed "support" from Moniker, beyond my occasional communications with them, regarding domains we had submitted or had listed in one of their auctions, adult or mainstream. So I cant say that I had a good or bad experience with their support structure.

I work mostly with GoDaddy, and really appreciate the 24/7 support line and chat they have. It can be 3am and I can reach someone. If you have enough domains with GoDaddy, they will assign you an AE to work with.

What I can say about Moniker is that my AE over there was Bari, and she does have quick fingers. I would write to her, and within a few minutes she got back to me, by email. The response didnt always match the question, but ..... she is FAST. Instinct tells me, that Bari not only has a lot of clients that rely on her, but she wears many hats within the company.

For those that rely on Moniker for most of their services, it is about time Moniker rolls out 24/7 support.

Like having insurance, the true test of customer support is when you need them, they are around to help right away.

Many think you need to have a lot of domains to have your own Account Executive but actually you only need 1 domain or more....